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Aurora consolidates charity care and patient discount programs

Friday, March 04, 2005

Helping Hand Patient Financial Assistant Program to aide uninsured

Aurora Health Care recently consolidated its longstanding discount and charity programs. Called the Helping Hand Patient Financial Assistance Program, this move will help enhance patient understanding of their payment options, while simplifying Aurora’s policies.

Patients of Aurora hospitals and clinics who do not have health insurance qualify for some level of discount through this program, regardless of income.

“Aurora has always provided financial assistance to those who could not pay,” said Mary Alice Tierney, Vice President Communications at Aurora Health Care. “The Helping Hands program simply makes the process more understandable and helps us make sure that patients who qualify for the program can access the help they need.”

Under the Helping Hands program, if a patient does not have insurance, an Aurora patient financial counselor will identify a government program or an Aurora program that matches his or her ability to pay. Aurora considers many factors when determining the assistance that is most appropriate to meet each patient’s unique circumstances.

Aurora patient financial counselors review patients’ incomes and assets to determine their ability to pay. The amount of discount patients receive toward the balance of their medical bill depends on their adjusted income as compared with the U.S. Department of Health and Human Services Poverty Guidelines. In general, the larger the outstanding balance due for medical services, the greater the discount. Some patients may be eligible for 100 percent discount.

Individual inquiries about Aurora’s Helping Hand Patient Financial Assistance Program should be directed to Aurora’s on-site financial counselors or account specialists, or individuals can call, toll free, 1-800-958-6202, Monday through Friday, from 7:30 a.m. to 6 p.m.

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Contact:  Mary Alice Tierney (414-647-3020)

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