Medical Bill Questions

Financial Aspects of Your Health

Our customer service representatives do their best to answer any questions or concerns you have regarding your Aurora account. Contact us by one of the three ways below or review our Basic Billing Information or Frequently Asked Questions to see if the particular billing question you have has already been answered.

• Basic Billing Information
• Billing FAQs

Online

We will respond as quickly as possible — usually within three business days.

• Hospital Bill Questions
• Clinic Bill Questions

By Phone

To speak to a customer service representative, please call the number printed on the billing statement you received. Alternatively, use one of the numbers listed below:

• Physician statements: 877-576-3544
• Hospital statements: 800-958-6202

Calls are answered from 8:30 a.m. to 4:30 p.m. Monday through Friday.

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