Billing Information for Clinics and Hospitals
Aurora works hard to develop patient‐friendly systems for billing and tracking accounts. Our customer service representatives will do their best to answer any questions or concerns you have regarding your Aurora account.
- How can I pay my bill online?
- Submitting bills to insurance
- I need a copy of my bill or I don't understand my bill
- Can I set up a payment plan?
- I believe my bill has already been paid.
- I may have trouble paying my bill
- I don't have insurance
The information below also may help provide the answers you need.
- Medical Insurance
- Pre-authorization
- Financial counseling
- Filing claims
- Billing
- Resources on the Internet
If you want additional help, please feel free to contact our customer service representatives or view a list of frequently asked billing questions.
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How can I pay my bill online?
To pay your bill online, you will need a My Aurora or MyAHChart account. Aurora patients, please log into My Aurora. Aurora Advanced patients may log into MyAHChart. If you do not have an account, learn more about registration for My Aurora or MyAHChart.
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Submitting bills to insurance
Has my claim or bill been sent to my insurance company?
If you provided us with insurance information at the time of your visit or service, we will attempt to bill your insurance company. That can sometimes take up to 60 days, so please be patient. If it has been longer than that time period and your insurance company still doesn't have a record of the bill, email customer service to let us know or call 877‐576‐3544 for physician statements or 800‐958‐6202 for hospital statements.
Why do I have to provide my insurance information so many times?
The requirements for sending claims to insurance companies are very different for doctor bills and hospital bills, so we use two different billing systems. So we may have to ask for your information more than once.
Aurora provides emergency treatment to any sick or injured person, regardless of ability to pay, through insurance or other means.
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I need a copy of my bill or I don't understand my bill.
To get a copy of your bill, please contact customer service or call 877-576-3544 for physician statements or 800-958-6202 for hospital statements. If you don't understand your bill it is best if you call us so we can better understand any confusion and help clear it up right away.
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Can I set up a payment plan to pay off my balance?
We would be happy to set up a payment plan depending upon your individual circumstances. To set up such a plan please call us at 877-576-3544 for physician statements or 800-958-6202 for hospital statements.
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I believe my bill has already been paid. What can I do about that?
If you have a receipt or cancelled check, or can tell us the date that you think you paid the bill, please email customer service or call 877-576-3544 for physician statements or 800-958-6202 for hospital statements.
If you just sent in payment recently, chances are the check and the bill crossed in the mail. Please accept our apologies and be sure to contact us at once if you get billed again.
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Medical insurance
When you first register at an Aurora facility (whether in person or by phone) you will be asked to provide information about any health insurance coverage that you may have. Please bring your insurance card with you the day of your appointment.
Because the requirements to send claims to insurance companies vary so much between doctor bills and hospital bills, we must use two different billing systems. As a result, your insurance information isn't carried over between billing systems. This is why you may be asked for your insurance information more than once. Please be sure to inform registration of your insurance information for all your visits. That way we'll bill your insurance carrier, and not send a bill directly to you.
Aurora provides emergency treatment to any sick or injured person, regardless of ability to pay, through insurance or other means.
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Pre-authorization, pre-certification, second opinions & UCRs
Insurance coverage and requirements necessary to assure your insurer will pay for your services vary widely. For instance, many insurance companies require an approval, called “pre-authorization” or “pre-certification,” before your doctor performs certain tests or admits you to the hospital. Your insurance also may require a 2nd opinion before it will pay for certain surgical procedures.
Please contact your employer or insurance company if you have questions about this. It's important to understand these requirements. Aurora is not responsible for obtaining pre-authorization or pre-certification on your behalf. You are responsible for knowing your policy requirements and working directly with your insurer to complete these steps. You will be responsible to pay for any services not authorized by your insurance company.
If you are covered by an HMO (health maintenance organization) or PPO (preferred provider organization), It's important to understand your insurer's rules regarding which health care providers' services will be covered. Contact your insurance company directly to determine your plan's requirements. It is advisable to ask your insurance company if the specific Aurora facility or physician is covered by your plan.
Many insurance companies limit payments using their own fee schedule, sometimes called “usual, customary and reasonable” or UCRs. In some cases, Aurora's fees may differ from these fee schedules. You are responsible for payment of your account regardless of the amount of benefits provided by your insurance. This includes balances that stem from UCR limitations.
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Financial counseling
If you have concerns about your ability to pay for health care, financial counselors are available at our hospitals. The counselors can provide an estimate of costs for the hospital services you need, review benefit programs for which you may qualify, discuss payment options with you and, if necessary, set up mutually agreeable payment plans for your bill. You may also call and request to speak to a financial counselor at 800-958-6202 for your hospital bill or 877-576-3544 for your physician bill.
If you do not have insurance, the financial counselors can provide information about Medical Assistance, Healthy Start, BadgerCare, Senior Care, Aurora's Helping Hands program, veteran's benefits and other programs that help pay for health care services. The counselors can help a patient complete and file applications with the appropriate agency.
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Filing claims
Aurora will file primary and most secondary insurance claims for you. Please be sure to complete the Authorization to Release form when you register with us. If you have coverage with more than one insurance company, it is your responsibility to coordinate billing and payment information with your insurance companies.
Aurora will file your Medicare Parts A and B and supplemental insurance claims. Medicare payments will be sent directly to Aurora. Some supplemental claims are automatically sent from Medicare to your supplemental insurance carrier. It is important that you notify Medicare of any changes in your supplemental insurance carrier. You will receive an explanation of your Medicare benefits directly from Medicare.
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Billing
If you received more than one kind of care from Aurora, you probably will receive more than one bill. For example, physician care and hospital care are billed separately.
Your hospital bill reflects all of the services you received during your hospital stay, including charges for your room and for services ordered for you by your physicians, such as X‐rays and lab tests.
In many instances, you will see a physician who is in private practice. Aurora does not do private physician billing. In some cases you may receive bills from physicians you did not see in person. This may happen if other physicians provided interpretation or read your test results. Therefore, you may receive separate bills from an anesthesiologist, pulmonary specialist or emergency room doctor.
The payments that you and your insurer made during the billing period are shown separately on the bill. The amount you currently owe is clearly marked.
You may pay with cash, but only in person at the facility that provided your care. You also may pay by personal or cashier's check, or with MasterCard, Visa or Discover credit cards
We can take your credit card payment or a check payment from you over the phone or via the Web. No need to write a check or spend money on postage. To pay your hospital bill by phone please call 800-958-6202. To pay your Aurora Medical Group physician/clinic bill by phone, please call 877-576-3544. To pay either bill online, visit My Aurora.
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