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Q: |
I don't have insurance and may have trouble paying my bill. What
can I do? |
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Financial counselors at our hospitals can provide an estimate of
costs for the services you need, review benefit programs for which
you may qualify, discuss payment options with you and, if necessary,
set up mutually agreeable payment plans for your bill. You may also
call and request to speak to a financial counselor at 800-958-6202
for your hospital bill or 877-576-3544 for your physician bill. [
Information on Aurora's Helping Hands
program ] |
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Q: |
Why am I getting a bill for the services of a doctor I did not
see? |
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A: |
You probably were seen by a nurse practitioner or physician
assistant. The medical claims need to be billed by a practicing
physician. Therefore, the supervising doctor would have billed your
charges. Also, physicians such as radiologists who interpret or read
your tests may have provided
services related to your care, even though you didn't see them.
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Q: |
Why does my statement say I am responsible for a charge over
the "usual, customary and reasonable" when my
insurance company states that I am not responsible for anything? |
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A: |
If your insurance company is not fully covering the charges for
your care from Aurora, you are considered responsible for those
charges.
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Q: |
My attorney is requesting a copy of my bill and cannot get it.
What is the problem? |
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A: |
Because the confidentiality of your medical records is our utmost
concern, we never release these records without your written
consent. You will need to provide a medical release statement to
authorize us to release information to your attorney. Please call
Customer Service to make these arrangements. Dial 800-958-6202
regarding hospital bills, or 877-576-3544 regarding physician
bills.
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Q: |
Can you bill my former spouse for the balance? We are divorced
and the court has ordered my former spouse to pay our child's bill. |
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A: |
Aurora does not bill any 3rd parties. Therefore,
the parent who brings the child to us for treatment is the parent
who will receive the bill. To eliminate any confusion, we bill
directly to the patient's address at the time of service,
provided the patient is properly registered.
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Q: |
I was involved in an accident and would like Aurora to bill
directly to my auto insurance carrier for these services. |
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A: |
Aurora does not bill to any 3rd-party insurance. You are
responsible to pay the cost of the health care
services we provided to you. We will bill you directly and look to
you for payment. You will need to settle with your
automobile insurance carrier separately. We can bill your health
insurance and they can seek repayment from your auto insurance.
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Q: |
My hospital bill shows both a room charge and a nursing charge
for each day of my hospital stay. Are you double-billing me for
these services? |
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A: |
Aurora Health Care separates the daily room charge from the cost
of nursing care provided. We believe that it is more equitable and
fair to charge a daily rate based on the amount of nursing care
required for each patient rather than one flat rate.
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Q: |
Why must I get several bills for just one hospital stay? Can't
these be consolidated? |
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A: |
Because of the varying types of information included in the
bills, and the rules and regulations governing hospital and
physician billing, Aurora's hospital and physician charges
are billed separately. Also, please understand that some of the
professionals who provided your care, such as surgeons, radiologists
and anesthesiologists, are in private practice and must bill you
separately. Aurora does not complete the billing for all physicians
who may have treated you.
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Q: |
When is my payment due? |
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A: |
Your due date appears in the upper right hand box on your
statement. Payment in full is due by that date, unless you contact
us to make other repayment arrangements.
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Q: |
What if I can't pay the full amount of my bill? |
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A: |
Partial payment of your total outstanding balance without an
installment agreement will not hold your account in good standing.
If you wish to discuss payment options, please call 800-958-6202
for your hospital bill or 877-576-3544 for your physician bill
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