Aurora Health Care Collection Process

Paying your bills at Aurora Health Care

Filing claims

  • We file most health insurance claims for you.
  • To allow us to file your claims, you must complete the Authorization to Release form when you register for services at one of our Aurora Health Care facilities.
  • It is your responsibility to contact your insurance company if they do not pay as you expect.

For Medicare:

  • We will file your Medicare Parts A and B and supplemental insurance claims.
  • Some claims will be sent from Medicare to your supplemental insurance. So, you must notify Medicare of any changes in your supplemental insurance company.
  • Medicare payments will be sent directly to Aurora Health Care.
  • You will receive an explanation of your Medicare benefits directly from Medicare.

Paying your bills

A statement will be sent for balances that are your responsibility. Payment is due when you receive your bill.

You can pay your bill in person, by mail, over the phone or via the Web.

  • To pay your bill by phone, please call (800) 326-2250, 8:30am-5:00pm Monday-Friday.
  • To pay online, visit
  • To use our automated system to pay-by-phone 24 hours per day, call (800) 326-2250.
  • Pay by mail to: Aurora Health Care, PO Box 091700, Milwaukee, WI 53209-8700

Payment Options:

  • Cash. You may pay your bill with cash at any of our facilities.
  • Credit/debit card. We accept MasterCard, Visa, Discover or American Express.
  • Check

What happens if I can't pay my bill in full?

For payment plan options, please call us at (800) 326-2250 or, log into your myAurora account. Aurora must approve your payment plan in order to prevent your account from being referred to one of our partner collection agencies.

If you do not have insurance, you may be eligible for discounted services. For more information refer to the back of your statement, read about our Patient Financial Assistance Program, or call (800) 326-2250.

What happens when your account is past due?

We will print past-due notices on your statement. If you do not contact us to resolve your unpaid bill, we may:

  • contact you by telephone
  • request a face-to-face appointment
  • send collection letters and emails
  • refer your account to an outside collection agency (which may report your unpaid balances to a credit reporting agency)
  • take legal action as permitted by law which could include the following: money judgments, wage garnishment and property liens

We are here to help you, please call us if you have any questions or concerns about our policy at (800) 326-2250. You can view our complete collection policy at Aurora Health Care Collection Policy.