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Ordering information

Our staff is here to serve you and our patients. If you have any questions, special needs or special requests, please call us at 262-741-2002.

Delivery terms and restrictions

Delivery is only available at Aurora Lakeland Medical Center. Delivery within the hospital is free.

Medical restrictions

Please note that some patients, such as those in the Intensive Care Unit, may not be able to receive flowers or plants in their rooms. If we receive an order for items that cannot be delivered because of medical restrictions, we will contact you.

Processing your order

  • Once your order is received, you will receive a notice via email confirming receipt.
  • Orders are accepted during normal business hours (Monday through Friday, 8 a.m. to 5 p.m., CST).
  • Orders received by 1 p.m. Monday through Friday (Wisconsin time) will be delivered the same day. We will make every effort to process and deliver your order as quickly as possible, but we cannot guarantee same day delivery in all cases.
  • Orders received after normal business hours will be processed the next business day.
  • All orders are hand delivered within the hospital.
  • In the event we are unable to process your order, we will contact you.
  • If a patient has already been discharged when we receive your order, or we are unable to locate the patient based on the information provided, we will contact you and will cancel your order.


Many items such as flowers and plant baskets may differ from the photos due to availability. Please note that often a specific pictured balloon design may not be available at the time of order. In these cases we will substitute with a balloon of similar design and message and of equal or greater value.

Gift tags

All orders are delivered with a gift tag. You can add a personal message to the gift tag by filling out the Personal Message field on the order form, with a maximum length of 150 characters.

Security and privacy

Credit card and personal information is sent via a secure, encrypted transmission. We do not share your personal information with any third party or use it for any other purpose than to fill your order. For more information on our security and privacy policies, click here.

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