Aurora St. Luke's Medical Center of Aurora Health Care Metro, Inc.
Patient and visitor information
Patient services
- Free valet parking service at three main
entrances
- Free concierge services at three main
entrances
- Escort services within the hospital
- Security 24 hours a day (locked door
services, lost key services, car battery jump, locating car, security
escort)
- Health and convenience stores
- Free covered parking in attached parking
structure
- Wheelchairs available at main entrances
- TV's and radio in all patient rooms
-
Skylight ACCESS Interactive Patient System
- Carpeted hallways to soften noises
- Staffed waiting areas (ICU family waiting,
same day surgery)
-
Health information services offered by Aurora Medical Libraries
- Three restaurants and four vending areas
- Vince Lombardi Charitable Funds Healing Garden and the Agnes and
Morland Hamilton Healing Conservatory
- Patient/family information station on
television
- Four patient education TV stations
- Gift shop
- Full-time coordinator of
interpretation/translator services
- Spiritual care program
- Chaplains available
- On-site chapel
- Hair stylist on-site
- Mail and flowers delivered to inpatient
rooms
- Notary services available
- Discounted
rates at local motels/hotels
-
Milwaukee area hotel directory and reference guide
- Flexible visiting policy
- ATM machines on-site
- Two outpatient pharmacies on-site
- Daily newspaper machines
- Helpful staff to direct/escort guests
- Five information desks
- Hallway maps available throughout hospital
- "How to get to Aurora St. Luke's" maps
available
- Community lectures and other educational
programs
- Most outpatient areas near main entrance
in one building
- TTY accessibility
Please call 414-649-6000 for additional
information.
Visiting hours | General
information | ICU family waiting
area | Patient safety | Telephones
| Chapel and Chaplains | Children
|
Map & Floor Plan |
Pets | Visitor food
service | Gift shop,
newspapers, ATMs
St. Luke's promotes a flexible visitation policy, recognizing the importance of the
family in the patient's recovery. To create an optimal healing
environment, patients and family are encouraged to plan an individualized
visitation schedule in collaboration with their caregivers. Visitation
must always respect the patients' choices while maintaining
confidentiality, privacy and security for others. The patient, not the
caregiver, should identify who will visit.
Upon admission to St. Luke's, the patient
should negotiate visitation guidelines with their caregivers. These
guidelines should include who will visit as well as the appropriate times. A spokesperson should also be identified. The
spokesperson is the individual chosen by the patient to communicate his or
her condition and wishes to family and friends.
Valuables will be sent home with the family or placed in
security. Mail, plants and flowers will be accepted and delivered to the
patient. Live plants and flowers may not be received by the patient while
in ICU. Latex balloons will not be allowed in the hospital; mylar
balloons are acceptable. Food may be brought in within the patient's
dietary restrictions. A physician's order is required for alcoholic
beverages. Visitors are reminded that we are a smoke-free institution.
Smoking is allowed outside the building in designated smoking areas only.
The ICU Family Waiting area is located on the first
floor, Center Building. Rest areas, quiet rooms, telephones and
refreshments are available to make your visit more comfortable. Please
check in with the receptionist upon your arrival to this area. The
Surgical Waiting area is located on the third floor, Center Building.
To ensure the safety of our patients and visitors, all
entrances except the Emergency Entrance will be locked between 8 p.m.
and 5 a.m. All visitors will be issued a pass when entering between 8 p.m. and
5 a.m. All visitors staying overnight will also be issued
a pass.
Public telephones are conveniently located throughout
the hospital including the waiting areas, vending room, cafeteria and near
all main entrance ways.
Patient telephones are available in patient rooms. To
ensure a restful night, no incoming calls to patient rooms are received
between the hours of 10 p.m. and 7 a.m. Outgoing calls are permitted
during this time. The spokesperson of the patient in an ICU is requested
to contact the specific nursing station to inquire on a patient's status.
Cellular phones must be turned off while in the hospital.
The Chapel is open to patients and visitors 24 hours a
day. The Chapel is located on the first floor, North Building. Members of
all faiths are welcome.
Chaplains are available 24 hours a day. Please ask the
Waiting Area receptionist or nurse caring for your family member to
contact them for you.
Children are permitted to visit. It is the
responsibility of the family member to maintain continuous supervision of
their children at all times. Children are not permitted to wander
unattended or disturb other patients.
Any child with a communicable disease or obvious illness
will be restricted from patient contact and areas.
Other than seeing eye dogs, a physician's order is
required for pet visitation. Please contact your caregiver to arrange a
beneficial time for pet visitation. Pets are limited to dogs and cats and
must be free of illness.
The cafeteria is located in the basement of the North
Building. Hours of operation are from 6:30 a.m. to 7:30 p.m., and 12:30
a.m. to 3:30 a.m., 7 days a
week. Hot and cold entrees, sandwiches, desserts and beverages are
available. Microwaves and vending machines are also accessible.
View the current menu.
The Coffee Shop is located on the first floor, North
Building. Hours of operation are 6:30 a.m. to 8 p.m., Monday through
Friday. It is closed weekends and holidays.
The vending room is located in the basement of the
Knisely Building and is open 24 hours per day. There is
a variety of hot and cold food items, beverages, ice cream and snacks.
Microwaves are also accessible.
The Patio Express Café is located on the first floor of
the Outpatient building and serves breakfast selections weekdays from 7
a.m. to 10:30 a.m. and assorted lunch items from 11 a.m. to 2 p.m.
It is closed weekends and holidays.
The gift shop is located on the first floor of the
Outpatient Building. Hours are Monday through Friday, 9
a.m. to 7:30 p.m.
Newspaper stands are located at the Main Entrance and
elsewhere throughout the hospital.
ATMs are located at the Main
Entrance and near the North Building entrance for your convenience.
Patient rights and
responsibilities |
