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Aurora Surgery CenterCampus of Aurora Sheboygan Memorial Medical CenterYour rights and responsibilities as a patientYour rightsAccess to care In accordance with the provision of Title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, and the Age Discrimination Act of 1975, you have the right to medical care needed within the scope of services provided at the Medical Center without regard to race, creed, color, national origin, ancestry, religion, handicap or disability, source of payment, age, sex, sexual orientation, marital status, or newborn status. If you have a disability or handicap that requires modifications or accommodations to policies, programs, and practices at the Medical Center in order to receive the same services, privileges, goods, accommodations or advantages as a non-disabled patient, we will make those provisions unless the request would:
If you should require care that is beyond the Medical Center's scope of services, you will be transferred in accordance with our policies. Care complaints We strive to continuously improve the quality of care delivered to our patients. If you should have a question or concern, you have the right, without recrimination, to voice complaints regarding the care received. You may share your concern with any caregiver, including, but not limited to your nurse, the department manager/director, any of the Medical Center's Continuing Care Facilitators, and/or with Medical Center Administration. The complaint will be reviewed and, when possible, immediately resolved. Communication with the person presenting the complaint will be done in person, whenever possible, and in writing. To submit your complaint online, please click here. In the event you are not satisfied with the Medical Center's resolution of your complaint, you may contact the Wisconsin Bureau of Quality Assurance: Wisconsin Bureau of Quality
Assurance All Aurora hospitals are accredited by the Joint Commission on Accreditation of Healthcare Organizations (JCAHO). If you have issues concerning quality or safety of patient care, you may contact the JCAHO directly at 1-800-994-6610 or at www.jcaho.org. Respect and dignity You will be treated with consideration, respect and recognition of your individuality and personal needs, including the need for privacy in treatment. We will recognize your personal dignity, and psychosocial, spiritual, and cultural values. Privacy and confidentiality You have the right to:
Personal safety/use of restraints and seclusion
Pain management You have the right to adequate pain management. The nursing staff will:
You will be expected to:
Identity You have the right to know the identity and professional status of persons providing services, and to know which physician or other practitioner is in charge of your care. This includes your right to know the existence of any professional relationship among individuals treating you as well as the relationship to any other health care or educational institution involved in your care. Your participation in clinical training programs or gathering information for research is voluntary. Information You have the right to obtain complete and current information about your diagnosis, treatment, and expected outcome from your attending physician. This information will be given to you in a way you can understand. Communication You have the right to have visitors, send mail, and use telephones. You have the right to have a family member, representative of your choice and/or your physician promptly notified of your admission to the Medical Center. The Medical Center will provide assistance to individuals with impaired visual, hearing or speaking skills. Access to an interpreter will be provided as needed. Visiting You, as a patient, may designate persons who are permitted to visit you during your hospital stay. Visiting is permitted 24 hours per day, 7 days per week, except in certain circumstances. Visitors with contagious diseases will either be requested to wear masks, gowns, or gloves or be requested to refrain from visiting. Valuables The Medical Center encourages all patients to send valuables home with family members and to keep only small amounts of money in their possession. When this is not possible, valuables may be placed in the Medical Center's safe until requested for return or upon discharge. The Medical Center is not responsible for the loss of personal items. Care planning You have the right to participate to the fullest extent possible in the development, planning and implementation of your plan of care and treatment. Consent You have the right to reasonable informed participation in decisions about your health care. This should be based on a clear and concise explanation of your condition, all proposed treatment, including the possibilities of any risk of serious side effects or death, problems related to recuperation and probable success of treatment. If medically significant alternatives to your proposed treatment exist, you will be informed of those alternatives. Except in an emergency, you should not be subject to any treatment without your voluntary consent or the consent of your legally-authorized representative. You have the right to know who is responsible for authorizing and performing procedures or medical treatment. You also have the right to know if the Medical Center or your physician proposes to participate in research, investigational studies or clinical trials which may affect the care or treatment you receive. You have the right to refuse to participate in any such activity. Research studies involving medical investigation If you are asked to participate in a research study involving a medical investigation or are requested to consent on behalf of another, you have the right to:
Consultation You have the right to consult with another physician or health care professional. You have the right to discuss your medications with a pharmacist. Instructions may be provided at a time other than discharge. Exercise of rights The Medical Center recognizes the right of your guardian, next of kin, or legally-authorized responsible person to exercise, to the extent permitted by law, rights on your behalf. Refusal of treatment You may refuse treatment to the extent permitted by law after being informed of the medical consequences for refusal of treatment. When you prevent us from providing care in accordance with our professional standards, we have the right to give you reasonable notice and end our patient-provider relationship. Advance directives You have the right to create Advance Directives (written decisions about health care made in advance of need). You have the right to expect that Medical Center staff and practitioners who provide you care at the Medical Center will honor your advanced directives in accordance with applicable law. Ethical issues You have the right to participate in the discussion of ethical issues that may arise during the provision of your care. In some circumstances, when decision-making is very difficult, consultation with the Medical Ethics Committee may be helpful. Ask your doctor or nurse to contact the Medical Ethics Committee for assistance. Transfer In accordance with Wisconsin law, except in emergencies, you may not be transferred to another facility:
Continuity of care You have the right to be informed by your doctor of any continuing health care needs following discharge from the Medical Center and to participate in planning the continuing care. Medical Center charges Regardless of the source for payment of your care, you have the right to request and receive an itemized and detailed explanation of the total bill for services received while a patient at the Medical Center. Upon your request, the Medical Center will provide you information relating to financial assistance available through the Medical Center. Your responsibilitiesProviding information You have the responsibility to provide accurate and complete information about present complaints, past illnesses, hospitalizations, medications, and other matters relating to your health. You must ask questions if you do not completely understand your care, treatment and services or what you are expected to do. You must report perceived risks in your care and unexpected changes in your condition to your nurse. Complying with instructions You are responsible for following your plan of care. This includes following the instructions of nurses and all health personnel who carry out your physician's orders, coordinate your plan of care and enforce applicable Medical Center rules and regulations. You are responsible for keeping appointments and, if unable to keep an appointment, to notify the responsible practitioner of the Medical Center. Refusal of treatment You are responsible for the outcome if you refuse treatment or do not follow instructions. Medical Center charges You must provide all required information regarding payment of charges. You are responsible for making sure that your Medical Center bill is paid as promptly as possible. Medical Center rules and regulations You must follow the rules and regulations of the Medical Center. Respect and consideration You and your family members and invitees must be considerate of Medical Center Staff and property, as well as other patients and their property, including but not limited to, controlling noise, smoking and the number of visitors. Advance care planning You have the right to say “yes” to treatments you want and “no” to treatments you do not want. Most people have thought about what treatment they would want in the event of serious illness or expected death. Many times those wishes have not been shared with family members or doctors. One way to make your treatment choices known is to use Advance Directives that allow you to communicate your wishes in writing. Ask your nurse if you would like more information on Advance Directives. Decisions you or your agent may be asked to make
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