Aurora Lakeland Medical Center
Patient & visitor handbook for Aurora Lakeland Medical Center
This is your guide to the services offered to you and your family at Aurora Lakeland Medical Center. Please feel free to ask our
staff if you have questions or need more information.
Cafeteria |
Cell phones |
Chaplains |
Gift shop |
Interpreters |
Pets |
Prevent infection |
Smoking |
Telephones |
Television |
Vending machines |
Visiting hours |
Visitor food services |
Paid guest tray
Cafeteria
Located on 1st floor. Available 7 days a week.
Monday - Friday (6 a.m. - 6:30 p.m.)
Sel-serve/toast available: 6 a.m. Continental breakfast: 8 a.m. to 10:30 a.m. Hot lunch: 11:30 a.m. to 2 p.m. Limited service: 2 p.m. to 4:30 p.m. Dinner: 4:30 .m. to 6:30 p.m.
Saturday & Sunday (6:30 a.m. - 6 p.m.)
Self-serve/toast available: 6 a.m. Continental breakfast: 8 a.m. to 10:30 a.m. Full service lunch: 11:30 a.m. to 1:15 p.m. Soup/salads/sandwiches/desserts : 4 p.m. to 6 p.m.
Cell phone and other radio transmission device usage
Cell phone or other radio transmission devices are not allowed in some areas of the hospital because they may interfere with certain
types of medical equipment. Please ask your nurse where you can use your cell phone.
Chaplain care
The chaplain is usually in the hospital during the weekday hours but is also available to be called in for urgent needs in the evening
or on weekends. Please ask your nurse or call the operator if you would like the chaplain contacted.
Gift Shop
Aurora Lakeland Medical Center Gift Shop, is located across from the Vince Lombardi Cancer Clinic, near the elevators to patient
rooms.
Monday, 9 a.m. to 7 p.m. Tuesday & Thursday, 9 a.m. to 4 p.m. Wednesday & Friday, 10 a.m. to 4 p.m. Saturday, 9 a.m. to 1 p.m. Closed Sundays and on holidays
Hours are subject to volunteer schedules. Call extension 2002 at Aurora Lakeland Medical Center to confirm gift shop hours.
Interpreter and translation services for patients with Limited English Proficiency
(LEP)
The Interpreter and Translation Services will provide interpreter services 24 hours a day at no cost to all patients with Limited
English Proficiency, deaf, deaf/blind or hard of hearing. Children under the age of 18 may not interpret for any family member at any
time. Please ask your nurse if you feel these services may be helpful to you or your family.
Pet visitation
Many people find that having their pet visit them in the hospital can help them feel better. In many cases this can be arranged. If you
would like a visit from your pet, here are some things you need to know. You must be in a private room for your pet to visit. Your pet
must be brought in on a leash or in a cage with a person that will watch over it. Your pet is not allowed in other hospital areas
outside of your room. Please ask your nurse for more information.
Prevent infection - wash your hands
The best way to reduce your risk of infection is by washing your hands. Use a soap and water scrub for 15 seconds, or rub hands with
the alcohol-based hand sanitizer until dry. This will help prevent infection in yourself and also those around you. You should be
cleaning your hands before and after you eat, after you use the restroom, after you sneeze or cough, and any other time your hands get
dirty. Keep yourself healthy - wash your hands!
Smoking
Aurora Lakeland Medical Center has a tobacco-free environment. This means no smoking in or around the buildings. If you have concerns,
please talk with your physician, nurse or respiratory care provider. Your physician can order a Nicotine replacement option for you,
like a patch or gum. Your nurse or respiratory care provider can provide you with a Smoking Cessation Packet.
Telephone
To place a local call:
To call inside Aurora Lakeland Medical Center, dial the 4-digit extension number.
Long distance calls:
You can call collect or charge it to your home or a credit card. Patients can charge calls to their home phone if the answering
machine states their name on their home phone. You can purchase pre-paid phone cards at the Gift Shop.
Television
All medical/surgical patient rooms have a color television.
Vending machines
Food is available 24 hours a day through vending machines. A microwave is located in the vending areas. Vending Machines are located
in the cafeteria area at Aurora Lakeland Medical Center and in the emergency room waiting area. Free coffee is available during
cafeteria hours.
Visiting hours
There are no set visiting hours, unless your medical condition requires visiting restrictions. Doors are locked between 8 p.m. and 5
a.m. Visitors must enter through ER during this time. Visitors with colds, flu, or contagious illness should not visit. If you choose
to limit your visitors, please notify nursing.
Visitor food services
Food is available for visitors through the cafeteria or vending machines. Food purchased in the cafeteria or from the vending machines
may be taken to the patient room. Patients, however, need to check with their nurse if they request other food not on their diet.
Paid Guest Tray
Guest trays during regular patient meal times are available for $5 to visitors who wish to dine with the patient in the room. Order and
pay for guest trays through the Nutrition Service Representative who takes your menu choices or the nurse. A guest tray needs to be
ordered before 11 a.m. for the noon meal, and before 3:30 p.m. for the evening meal.
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