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Aurora Memorial Hospital of BurlingtonPatient & visitor handbookThis is your guide to the services offered to you and your family at Aurora Memorial Hospital of Burlington. Please feel free to ask our staff if you have questions or need more information. Cafeteria | Cell phones | Chaplain | Gift shop | Interpreters | Pets | Prevent infection | Smoking | Telephone | Television | Vending machines | Visiting hours | Visitor food service Located on the 1st floor. Available 7 days a week. Monday - Friday (6 a.m. - 6:30 p.m.)
Saturday and Sunday (6 a.m. - 1:30 p.m.)
Cell phone and other radio transmission device usage Cell phone or other radio transmission devices are not allowed in some areas of the hospital because they may interfere with certain types of medical equipment. Please ask your nurse where you can use your cell phone. Chaplain care The chaplain is usually in the hospital during the weekday hours but is also available to be called in for urgent needs in the evening or on weekends. Please ask your nurse or call the operator if you would like the chaplain contacted. Gift shop Aurora Memorial Hospital of Burlington, Serendipity Gift Shop, is located on the 1st floor by the visitor entrance.
Hours are subject to volunteer schedules. Call extension 6451 at Aurora Memorial Hospital of Burlington to confirm gift shop hours. Interpreter and translation services for patients with Limited English Proficiency (LEP) The Interpreter and Translation Services will provide interpreter services 24 hours a day at no cost to all patients with Limited English Proficiency, deaf, deaf/blind or hard of hearing. Children under the age of 18 may not interpret for any family member at any time. Please ask your nurse if you feel these services may be helpful to you or your family. Pet visitation Many people find that having their pet visit them in the hospital can help them feel better. In many cases this can be arranged. If you would like a visit from your pet, here are some things you need to know. You must be in a private room for your pet to visit. Your pet must be brought in on a leash or in a cage with a person that will watch over it. Your pet is not allowed in other hospital areas outside of your room. Please ask your nurse for more information. Prevent infection - wash your hands The best way to reduce your risk of infection is by washing your hands. Use a soap and water scrub for 15 seconds, or rub hands with the alcohol-based hand sanitizer until dry. This will help prevent infection in yourself and also those around you. You should be cleaning your hands before and after you eat, after you use the restroom, after you sneeze or cough, and any other time your hands get dirty. Remember to keep yourself healthy - wash your hands! Aurora Memorial Hospital of Burlington has a tobacco-free environment. This means no smoking in or around the buildings. If you have concerns please talk with your physician, nurse or respiratory care provider. Your physician can order a nicotine replacement option for you, like a patch or gum. Your nurse or respiratory care provider can provide you with a Smoking Cessation Packet. To place a local call:
To call inside Aurora Memorial Hospital of Burlington, dial the 4-digit extension number. Long distance calls:
You can call collect or charge it to your home or a credit card dial: 9 + 0. You can purchase pre-paid phone cards in the Serendipity Gift Shop. All medical/surgical patient rooms have a color television. Channel 67 is “The Patient Channel.” GE Medical Systems operates The Patient Channel, which has a wide variety of up-to-date health education topics. Vending machines Food is available 24 hours a day through vending machines. A microwave is located in the vending area. Vending machines with snacks and beverages are located in the cafeteria area at Aurora Memorial Hospital of Burlington. Free coffee is available during cafeteria hours. Visiting hours There are no set visiting hours, unless your medical condition requires visiting restrictions. Visitors with colds, flu, or contagious illness should not visit. If you choose to limit your visitors, please notify nursing. Visitor food services Food is available for visitors through the cafeteria, vending machines, or by ordering a paid guest tray. Food purchased in the cafeteria or from the vending machines may be taken to the patient room. Patients, however, need to check with their nurse if they request other food not on their diet. Paid guest tray -- Guest trays during regular patient meal times are available for visitors who wish to dine with the patient in the room. Order and pay for guest trays through the Nurse Service Rep who takes your menu choices or the nurse. A guest tray needs to be ordered before 11 a.m. for the Noon meal, and before 3:30 pm for the evening meal.
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