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	Contact Aurora Sheboygan Memorial Medical Center

Aurora Sheboygan Memorial Medical Center

Patient & visitor information

Click here for a list of what to bring.

Chaplain & chapel services | Discharge planning & case management | Gift shop | Health Information Dept. | Mail & Flowers | Meals | Newspapers | Care Complaints | Patient satisfaction survey | Smoking | Telephone | Valuables | Visiting hours | Visitor food service | Volunteer Patient Advocate | Your room

Chaplain and chapel services

The chaplain is available at Aurora Sheboygan Memorial Medical center to meet your spiritual and emotional needs.

To contact the chaplain, dial extension 5513 or dial "O' for the Medical center operator.

A chapel service is held on the first Tuesday of each month. You may watch the chapel service on Tuesday and Thursday mornings at 11:00 on Channel 7. Area church service tapes are shown on Sundays.

Discharge planning and case management

Discharge planning actually begins at the time you enter the Medical center. A case manager will help you and your family plan your care during and after hospitalization. The case managers can help you obtain:

• Skilled nursing care in your home
• Nursing home care
• Public health care
• Home medical equipment
• Hospice care
• Community resources

Your nurse can help you contact your case manager.

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Going home

Your doctor will decide when you are well enough to go home. Your case manager and nurse will help you make arrangements. Checkout time is 11 a.m.

We will give you instructions about the care you need after you leave, including medications, treatment and follow-up visits to your doctor.

Check all areas of your room to make sure you have all your belongings. Ask your nurse to help you get any medications and valuables stored here.

Gift shop

Aurora Sheboygan Memorial Gift Shop is located on 1st floor at the visitor entrance. Hours: Monday through Friday, 9 a.m. to 4 p.m.

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Health Information Department

Hours: Monday through Friday, 7 a.m. to 4:30 p.m.
Closed holidays and weekends.

After signing a consent form, you or your authorized representative may read your medical record. You may also get a copy of your x-ray report or have your x-rays sent to another health care provider. Your request may take 24 hours to complete. A fee is charged to cover the cost of copies.

Mail and flowers

All mail, flowers and gifts coming to the Medical center are promptly delivered to you. If you have already left, the items will be re-addressed and forwarded to your home.

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Meals

Nutrition Service staff will ask you to select your meals according to the diet your doctor ordered. Please let them know if you have any specific food concerns. Ask to speak with a registered dietitian if you have any questions about your diet.

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Newspapers

Patients at Aurora Sheboygan Memorial Medical center may receive a free copy of "The Sheboygan Press" on weekday afternoons. The "Milwaukee Journal Sentinel" and "USA Today" papers are also available weekday mornings in the lounges.

Care Complaints

We strive to continuously improve the quality of care delivered to our patients. If you should have a question or concern, you have the right, without recrimination, to voice complaints regarding the care received. You may share your concern with any caregiver. The complaint will be reviewed and, when possible, immediately resolved.

In the event you are not satisfied with the Medical center’s resolution of your complaint, you may contact the Wisconsin Division of Quality Assurance:

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Patient satisfaction survey

After you go home, you may receive a written or telephone satisfaction survey. This gives you the chance to make any comments, suggestions or address any problems you experienced. The information you give us in the survey helps us to improve our services.

Smoking

The Medical center is smoke-free. Talk with your doctor or nurse if you are concerned about nicotine withdrawal.

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Telephone

To place a local call:  9 + the number you are calling

Long distance call:  Our long distance carrier is MCI. To reach MCI: 9+0+0. To reach another carrier: 9+0.

• You can call collect or charge it to your home or a credit card
• To call inside the Medical center, dial the 4-digit extension number
• You can purchase pre-paid phone cards in the cafeteria

Valuables

We suggest that you leave valuables at home or send them home with a family member or friend. Have your nurse store your valuables in the Medical center safe if you cannot send them home. The Medical center is not responsible for any valuables not placed in the safe.

• Send home items you will not need during your stay
• Keep eyeglasses and dentures in proper containers to avoid loss or damage
• Send medicines home with a family member after your nurse has reviewed them.
• Do not take any of your own medications, even aspirin or over-the-counter medications

You may use your own small personal electrical appliances such as hair dryers, curling irons and shavers. Devices must be in good working order with no damaged cords.

The Plant Operations department must check all other electrical devices before use. Please talk to your nurse about appliance use when you are admitted.

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Visiting hours

There are no set visiting hours, unless your medical condition requires visiting restrictions.

Special visiting hours apply for patients in Behavioral Health units at Aurora Sheboygan Memorial. Ask your nurse for details.

Visitors with colds, flu, or contagious illnesses should not visit.

Visitor food services

Food and soft drinks are available 24 hours a day through vending machines and microwaves located in the cafeteria area at Sheboygan Memorial.

Sheboygan Memorial Cafeteria
Located on the Ground floor
Hot meals are served: 7 a.m. to 9 a.m., 10:45 a.m. to 1:30 p.m., 4:30 p.m. to 6:30 p.m.
Soup and salad bar: 11 a.m. to 6:30 p.m.

Guest trays are also available for family members who wish to dine with you in your room during regular patient meal times. Order and pay for guest trays through the nutrition services representative.

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Volunteer Patient Advocate

A volunteer patient advocate may visit you during your stay. The volunteer patient advocate will ask you questions about your stay. Feel free to voice your opinions or concerns, good or bad. Your comments will be passed on to the appropriate persons.

Your room

For your safety

• Bedrails are used at the nurse's discretion
• Always ask for help when needed
• Always keep your bed in the low position
• Avoid using bedside tables or furniture with wheels for support

Nurse Call

When you push the button at your bedside, our nurse call operator answers your call. She sends your request to the proper staff member.

Television

A color television is mounted on a "gravity free" arm in your room for easy adjustment. A remote control is available.

Channel 7 at Aurora Sheboygan Memorial Medical center is our own station. Channel 7 broadcasts chapel services, area church services, relaxation tapes, and a variety of health and disease education videos. Your admission folder contains the Channel 7 schedule. You may also request the health videos listed in the program guide to be broadcast at a special time.

Channel 24 is "The Patient Channel." GE Medical Systems operates The Patient Channel, which has a wide variety of up-to-date health education topics.

Channel 8 broadcasts WHBL radio.

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