Aurora Medical Center
Patient & visitor handbook
This is your guide to the services offered to you and your family at Aurora Medical Center of Kenosha. Please feel free to ask our staff if you have questions or need more information.
Cafeteria | Cell phones | Chaplain | Gift shop | Interpreters | Pets | Prevent infection | Smoking | Telephone | Television | Vending machines | Visiting hours | Visitor food service
Located on 1st floor. Available 7 days a week.
Monday - Friday (6:30 a.m. - 6:30 p.m.)
-
Hot breakfast: 8 a.m. to 10 a.m.
-
Hot lunch: 11 a.m. to 1:30 p.m.
-
Hot dinner: 4:30 p.m. to 6:30 p.m.
Saturday - Sunday & Holidays (6:30 a.m. - 6 p.m.)
Continental Breakfast: 6:30 am to 11:00 am
-
Hot lunch: 11 a.m. to 1:30 p.m.
-
Hot dinner: 4:30 p.m. to 6 p.m.
Cell phone and other radio transmission device usage
Cell phone or other radio transmission devices are not allowed in some areas of the hospital because they may interfere with certain types of medical equipment. Please ask your nurse where you can use your cell phone.
Chaplain care
The chaplain is usually in the hospital during the weekday hours but is also available to be called in for urgent needs in the evening or on weekends. Please ask your nurse or call the operator if you would like the chaplain contacted.
Gift Kiosk
Aurora Medical Center, Gift Kiosk, is located on the 1st floor, north entrance in the Aurora Medical Center lobby.
-
Monday - Friday, 8 a.m. to 8 p.m.
-
Saturday & Sunday, 11 a.m. to 3 p.m.
-
Closed on holidays
Gift Kiosk is run by Aurora Medical Center Volunteers. Due to unforeseen events, sometimes the Gift Kiosk might be closed. We apologize for any inconvience. Hours are subject to volunteer schedules. Call extension 6757 or the Volunteer office extension 5822 at Aurora Medical Center to confirm gift shop hours.
Interpreter and translation services for patients with Limited English Proficiency (LEP)
The Interpreter and Translation Services will provide interpreter services 24 hours a day at no cost to all patients with Limited English Proficiency, deaf, deaf/blind or hard of hearing. Children under the age of 18 may not interpret for any family member at any time. Please ask your nurse if you feel these services may be helpful to you or your family.
Pet visitation
Many people find that having their pet visit them in the hospital can help them feel better. In many cases this can be arranged. If you would like a visit from your pet, here are some things you need to know. You must be in a private room for your pet to visit. Your pet must be brought in on a leash or in a cage with a person that will watch over it. Your pet is not allowed in other hospital areas outside of your room. Please ask your nurse for more information.
Prevent infection - wash your hands
The best way to reduce your risk of infection is by washing your hands. Use a soap and water scrub for 15 seconds, or rub hands with the alcohol-based hand sanitizer until dry. This will help prevent infection in yourself and also those around you. You should be cleaning your hands before and after you eat, after you use the restroom, after you sneeze or cough, and any other time your hands get dirty. Keep yourself healthy - wash your hands!
Aurora Medical Center has a tobacco-free environment. This means no smoking in or around the buildings. If you have concerns please talk with your physician, nurse or respiratory care provider. Your physician can order a Nicotine replacement option for you, like a patch or gum. Your nurse or respiratory care provider can provide you with a Smoking Cessation Packet.
To place a local call:
-
From a patient room: 9 + the number you are calling
-
From all other areas: 9 + the number you are calling
To call inside Aurora Medical Center, dial the 4-digit extension number.
Long distance calls:
-
For outside operator services from all patient rooms: 9 + 0
-
For outside operator services from all other areas: 9 + 0
You can call collect or charge it to your home or a credit card. You can purchase pre-paid phone cards at the Gift Kiosk.
All medical/surgical patient rooms have a color television. Channel 96 is “The Patient Channel.” GE Medical Systems operates The Patient Channel, which has a wide variety of up-to-date health education topics. Channel 8 broadcasts WHBl radio.
Vending machines
Food is available 24 hours a day through vending machines. A microwave is located in the vending areas. Snack and beverages are located in the cafeteria area at Aurora Medical Center. Free coffee is available during cafeteria hours.
Visiting hours
There are no set visiting hours, unless your medical condition requires visiting restrictions. Visitors with colds, flu, or contagious illness should not visit. If you choose to limit your visitors, please notify nursing.
Visitor food services
Food is available for visitors through the cafeteria or vending machines. Food purchased in the cafeteria or from the vending machines may be taken to the patient room. Patients, however, need to check with their nurse if they request other food not on their diet.
Parent Meal Coupons -- Parent meal coupons are available from the nursing staff at the value of $5. This coupon is good for meals or snacks offered in the cafeteria.
