Aurora Medical Center in Grafton

  • 975 Port Washington Rd
    Grafton, WI 53024

    Phone: 262-329-1000 • Fax: 262-329-1301
    Map and Driving Directions
  • Hours of Operation:
    24 hours/day, 7 days/week.
    Individual departments vary.

In addition to the visitor information below, take a look at the amenities offered at Aurora Medical Center in Grafton.

Overnight Accommodations

Local lodging options

Wayfinding Map

Download Aurora Medical Center in Grafton Wayfinding Map (PDF, 841 KB).

Cafeteria
Chapel
Children
ICU family waiting area
General information
Gift shop
Patient safety
Telephones
Visiting hours

Cafeteria
The cafeteria is located on the ground floor of the hospital. Hours of operation are from 6:30 a.m. to 7 p.m. Hot and cold entrees, sandwiches, desserts and beverages are available. Microwaves and vending machines are also accessible and are located near the cafeteria and the ED. Room Service is available from 6:30 a.m. to 7 p.m. for our patients.

View the current menu.

Chapel and chaplain
The chapel is open to patients and visitors 24-hours a day. The chapel is located on the second floor. Members of all faiths are welcome. Chaplains are on call 24 hours a day. Please ask the nurse caring for you and your family to contact them for you.

Children
Children are permitted to visit. It is the responsibility of the family members to maintain continuous supervision of their children at all times. Children are not permitted to wander unattended or disturb other patients.

Any child with a communicable disease or obvious illness will be restricted from patient contact and areas.

ICU family waiting area
The ICU Family Waiting area is located at the entrance to the unit on the second and third floors. Rest areas, quiet rooms, telephones and refreshments are available to make your visit more comfortable. Care Partner rooms are available on a first-come, first-served basis, providing an area for rest and sleep for families who wish to spend the night. Sofas are provided in the patient rooms that fold down to a bed. Please check in with the health unit coordinator upon your arrival to this area.

The Surgical Waiting area is located on the second floor of the hospital.

General information
Valuables will be sent home with the family or placed in security. Mail, plants and flowers will be accepted and delivered to the patient. Live plants and flowers may not be received by the patient while in ICU. Latex balloons will not be allowed in the hospital; mylar balloons are acceptable. Food may be brought in within the patient's dietary restrictions. A physician's order is required for alcoholic beverages. Visitors are reminded that we are a smoke-free institution.

Gift shop
Visit our online gift shop.

Patient safety
To ensure the safety of our patients and visitors, the main entrance is locked between 8 p.m.–5 a.m. Monday--Friday, 8:30 p.m.–7 a.m. on the weekends, except the Emergency Entrance is open 24/7.

Please contact your caregiver to arrange a beneficial time for pet visitation. Pets are limited to dogs and cats and must be free of illness.

Telephones
Patient telephones are available in patient rooms. To ensure a restful night, no incoming calls to patient rooms are received between the hours of 10 p.m. and 7 a.m. The spokesperson of the patient in an ICU is requested to contact the specific nursing station to inquire on a patient's status.

Visiting hours
Aurora Medical Center in Grafton believes in the importance of family, friends and social support networks. A flexible visitation policy is in place that does not restrict visiting hours. To create an optimal healing environment, patients and family are encouraged to plan an individualized visitation schedule in collaboration with their caregivers. Visitation must always respect the patient’s choices while maintaining confidentiality, privacy and security for others. The patient, not the caregiver, should identify who will visit.

Upon admission to the Aurora Medical Center in Grafton, the patient should determine any visitation guidelines with his or her caregivers. These guidelines should include who will visit as well as the appropriate times. A spokesperson should also be identified. The spokesperson is the individual chosen by the patient to communicate his or her condition and wishes to family and friends.

Learn more about Aurora Medical Center in Grafton.