Aurora Medical Center in Washington County

  • 1032 E Sumner St
    Hartford, WI 53027

    Phone: 262-673-2300 • Fax: 262-670-7620
    Map and Driving Directions
  • Hours of Operation:
    24 hours/day, 7 days a week.
    Individual departments vary.

We offer a full range of services:

Financial Services

Cashier: Hospital bill payments can be made to the Cashier, Monday through Friday from 8 a.m. – 4 p.m. To pay online, go to My Aurora.

Financial counseling: Financial counselors can help if you have concerns about how you will pay your hospital bill. They will answer questions about your bill and discuss payment options. If you do not have insurance, they will help you find out if you qualify for Medicaid or for our Helping Hand Financial Program. If you need help, please call the hospital and ask to speak with a financial counselor.

Your hospital bill: We will submit your bills to your insurance company. If they do not pay the entire claim, you will be asked to pay the balance in full. Please keep in mind that you will receive separate bills from doctors who treat you while you are in the hospital. In some cases, you may receive bills from doctors who have been asked to review your test results, even though you did not see the doctor in person. Pathologists, radiologists, cardiologists and other specialists will bill you separately from your hospital bill. If you have questions about any bill, please call the number printed on your bill. All payments are due in full by the date printed on your bill. If you need special arrangements, please call 800-958-6202 for help.

Patient Food Service and Nutrition Counseling

While in the hospital, your doctor will prescribe a diet for you. If you have special diet restrictions or would like to receive kosher meals, please ask your nurse. At times, your meal may have to be changed, delayed or canceled due to exams, tests or surgery.

Check with your nurse before eating or drinking any food items brought to you by visitors.

We offer room service. When you are admitted, you will receive a room service menu and telephone number. You may call this number and order food any time between 7 a.m. and 7 p.m. Our menus follow the American Heart Association guidelines for heart-healthy eating. If you need help with your order, please ask the nursing staff.

A registered dietitian can talk with you to answer questions and help you plan meals. This session requires a doctor's order. Please call 262-670-7000 for an appointment.

Personal Emergency Response with "BOB"

Many adults with limited physical abilities or chronic health conditions share a common dilemma. Is it possible to live as independently as you'd like and still feel secure? Yes - it is! With our Personal Emergency Response Program through CST-LTL, our contracted vendor.

You wear a lightweight, waterproof button and If you require assistance, you only have to press this button to signal your Home Unit, affectionately named "BOB", to dial our 24/7 Care Center. These caring, fully trained professionals at the center have all the medical and personal information to get you help—quickly.

Because the CST-LTL service uses voice-to-voice communication, our staff can send the right type of help for any situation. Even if you can't answer, we send assistance at once—whether it is a neighbor, family member or ambulance. Our staff follows through every time to ensure help always arrives.

The Medical Center Foundation of Hartford in partnership with Aurora Medical Center in Washington County offers this service on a pay-as-you-go basis.

Enhance your independence with "BOB." Call the Medical Center Foundation of Hartford's Personal Emergency Response Program today at 262-673-7272 to receive your free information packet.