Aurora Medical Center in Washington County

  • 1032 E Sumner St
    Hartford, WI 53027

    Phone: 262-673-2300 • Fax: 262-670-7620
    Map and Driving Directions
  • Hours of Operation:
    24 hours/day, 7 days a week.
    Individual departments vary.

In addition to the visitor information below, take a look at the  amenities  offered at Aurora Medical Center in Washington County.


Free parking is available on the east side of the main entrance at the intersection of Hwy. 60 and Sell Drive.

Overnight Accommodations

If family members need to stay overnight, we will try to provide on-site sleeping and shower accommodations. Ask the patient's nurse about this or for information about nearby lodging.


The Medical Center Foundation of Hartford & Washington County Shared Ride Taxi Service offer free transportation for Washington County residents to and from:

  • Aurora Medical Center appointments, Hartford
  • Aurora Medical Center - Adult Day Service Center, Hartford
  • Aurora Clinic appointments, Hartford and Slinger
  • Aurora Rehabilitation appointments, Hartford
  • Aurora Ambulatory Care Center, Hartford

Please contact Washington County Shared Ride Taxi at 800-925-9590 between 7 a.m. and 5 p.m. (24-hour notice for pick up and cancellations).

This service is supported by contributions to the Medical Center Foundation of Hartford. There is no charge; however, donations may be sent to MCFH, 1032 E. Sumner St., Hartford, WI 53027.

 Wayfinding Map

Download Aurora Medical Center in Washington County’s Wayfinding Map and Visitor Information guide (PDF, 116 KB).

Map of Our Entrances

Download Aurora Medical Center in Washington County’s Map of Entrances (PDF, 10 MB)

Cellular phones
Communication services
Emergency drills
Infection control
Lost & found
Medical equipment & electronic devices
Personal property & valuables
Satisfaction survey
Telephone numbers
Tobacco free environment
Visiting hours

Located on the second floor, our cafeteria is open seven days a week and holidays 7 a.m. - 6:30 p.m.

View the current menu.

Cellular phones
Cellular phones may not be used in certain areas (watch for signs).

Chaplains are here to help with your spiritual needs. An on-call chaplain is available 24 hours a day. If you prefer to see your own clergy, please feel free to call them. Everyone is welcome to use our chapel (open 24 hours a day), located on the 1st floor of the hospital between Registration and the Emergency Department.

Communication services
We offer these services for patients who need them:

  • American Sign Language and assist devices for the deaf and hard of hearing
  • Tools for patients with vision problems

For patients and families who speak languages other than English:

  • Translated teaching materials
  • Medical interpreters 24 hours a day (for an interpreter, please ask your nurse)

Your doctor will talk with you about your discharge date. Please plan to leave the hospital by 11 a.m. on the day of discharge. If you have questions about your discharge, please ask your doctor or nurse.

Emergency drills
The hospital conducts many routine safety drills. You may see flashing lights or hear a series of bells or announcements that signal an emergency drill. During these drills, your door may be closed. Please stay in your room unless told otherwise by the nursing staff.

Infection control
To reduce the spread of germs, please do not visit a patient if you have symptoms of a cold, flu, or other illnesses. The patient's bathroom is for the patient's use only. Family and friends should use the public restrooms.

Medical studies have shown that the waterless hand gel is the best method to clean hands. At certain times soap and water can be used. Remind people around you to use the hand gel or soap and water to clean their hands.

Lost and found
To prevent losing your personal items (eyeglasses, dentures, hearing aids), please label and keep them in your bedside stand. These items could get lost if placed in the bedding, on food trays or in gown pockets. If you lose something, tell the nursing staff right away. Our security staff will make every effort to find it. If an item is found after you leave, we will contact you to arrange for pick-up or delivery.

Medical equipment/electrical devices
For your safety, electrical devices or appliances, including battery chargers and computers, cannot be brought into the intensive care units. In other areas of the hospital, these may be allowed but must be approved by your nurse. The clinical engineering staff may need to test some devices or appliances.

Personal property and valuables
Bring your ID and insurance cards with you to the hospital. You may also bring personal care items, pajamas, robe, slippers or shoes. Please put your name on all items, including eyeglasses, hearing aids and assistive devices (such as a cane or walker).

Please do not bring valuables, large amounts of cash, personal papers or jewelry.

Satisfaction survey
You may receive a Patient Satisfaction Survey from the hospital asking about your stay. Please fill out the survey and mail it back in the stamped envelope provided. We take pride in the quality and service we provide to you, but we know that there is always room for improvement. We will consider your comments and respond to areas that need attention. Thank you for helping improve our hospital.

Security services
For your safety, our property is patrolled 24 hours a day by security officers and electronic surveillance. The security staff will escort patients and visitors to their cars at night. They will also provide some emergency auto services upon request.

Telephone numbers

Hospital Main Line: (262) 673-2300

Administration: 670-7223
Admitting Services: 670-7200
Cashier: 670-7296
Chaplain/Pastoral Care: 670-7385
Emergency Services: 670-7201
Financial Counseling: 0
Fire: 41
Food Service: 670-7226
Gift Shop: 670-7207
Medical Records: 670-7245
Notary Public: 670-7245
Operator: 0
Pharmacy: 670-7206
Philanthropy/ Donations: 670-7568
Security Services: 0
Social Services: 670-7539
Volunteer Services: 670-7203

Tobacco free environment
Employees, visitors, patients and physicians will observe the non-smoking policy of the facility. Smoking is not permitted on any property owned by the Medical Center.

Visiting hours
Visiting hours are between 11 a.m. and 8 p.m. Some medical conditions or scheduled procedures may limit visiting times. Family and friends may call the nursing unit for more information. Children are welcome to visit but must be watched at all times by an adult. Pets are allowed in certain cases, with prior approval. In the Intensive Care unit, family members may visit for 15 minutes every 2 hours.