Aurora Sheboygan Memorial Medical Center

  • 2629 N 7th St
    Sheboygan, WI 53083

    Phone: 920-451-5000 • Fax: 920-451-5333
    Map and Driving Directions
  • Hours of Operation:
    24 hours/day, 7 days a week.Individual departments vary.

In addition to the visitor information below, take a look at the amenities offered at Aurora Sheboygan Memorial Medical Center.

Wayfinding Map

Download Aurora Sheboygan Memorial Medical Center’s Wayfinding Map and Visitor Information Guide (PDF, 733 KB).

Cafeteria
Care complaints
Chaplain and chapel services
Discharge planning
Health Information Department
Meals
Patient rooms
Patient satisfaction survey
Smoking
Telephone
Television
Valuables
Visiting hours
Volunteer Patient Advocate
Wireless Internet

Cafeteria
The Sheboygan Memorial Cafeteria is located on the ground floor. Hot meals are served: 7 a.m. to 9 a.m., 10:45 a.m. to 1:30 p.m., 4:30 p.m. to 6:30 p.m. Soup and salad bar: 11 a.m. to 6:30 p.m.
Guest trays are also available for family members who wish to dine with you in your room during regular patient meal times. Order and pay for guest trays through the nutrition services representative.

View the current menu.

Care complaints
We strive to continuously improve the quality of care delivered to our patients. If you should have a question or concern, you have the right, without recrimination, to voice complaints regarding the care received. You may share your concern with any caregiver. The complaint will be reviewed and, when possible, immediately resolved.

In the event you are not satisfied with the Medical center's resolution of your complaint, you may contact the Wisconsin Division of Quality Assurance:

Wisconsin Division of Quality Assurance
P.O. Box 2969
Madison, WI 53701-2969
Phone: 608-266-8481 or 800-642-6552
Fax: 608-267-0352

Chaplain and chapel services
The chaplain is available at Aurora Sheboygan Memorial Medical center to meet your spiritual and emotional needs.

To contact the chaplain, dial extension 5513 or dial "O" for the Medical center operator.

A chapel service is held on the first Tuesday of each month. You may watch the chapel service on Tuesday and Thursday mornings at 11 a.m. on Channel 7. Area church service tapes are shown on Sundays.

Learn more about our spiritual care.

Discharge planning and case management
Discharge planning actually begins at the time you enter the medical center. A case manager will help you and your family plan your care during and after hospitalization. The case managers can help you obtain:

  • Skilled nursing care in your home
  • Nursing home care
  • Public health care
  • Home medical equipment
  • Hospice care
  • Community resources

Your nurse can help you contact your case manager.

Health Information Department
Hours: Monday through Friday, 7 a.m. to 4:30 p.m.
Closed holidays and weekends

After signing a consent form, you or your authorized representative may read your medical record. You may also get a copy of your X-ray report or have your X-rays sent to another health care provider. Your request may take 24 hours to complete. A fee is charged to cover the cost of copies.

Meals
Nutrition Service staff will ask you to select your meals according to the diet your doctor ordered. Please let the staff know if you have any specific food concerns. Ask to speak with a registered dietitian if you have any questions about your diet.

Patient rooms
For patients’ safety:

  • Bedrails are used at the nurse's discretion
  • Always ask for help when needed
  • Always keep your bed in the low position
  • Avoid using bedside tables or furniture with wheels for support

Nurse call: When you push the button at your bedside, our nurse call operator answers your call. She sends your request to the proper staff member.

Patient satisfaction survey
After you go home, you may receive a written or telephone satisfaction survey. This gives you the chance to make any comments, suggestions or address any problems you experienced. The information you give us in the survey helps us to improve our services.

Smoking
The medical center is smoke-free. Talk with your doctor or nurse if you are concerned about nicotine withdrawal.

Telephone
To place a local call: 9 + the number you are calling
Long distance call: Our long distance carrier is MCI. To reach MCI: 9 + 0 + 0. To reach another carrier: 9 + 0.

  • You can call collect or charge it to your home or a credit card
  • To call inside the Medical center, dial the 4-digit extension number
  • You can purchase pre-paid phone cards in the cafeteria

Television

  • A color television is mounted on a "gravity free" arm in your room for easy adjustment. A remote control is available.
  • Channel 7 at Aurora Sheboygan Memorial Medical center is our own station. Channel 7 broadcasts chapel services, area church services, relaxation tapes, and a variety of health and disease education videos. Your admission folder contains the Channel 7 schedule. You may also request the health videos listed in the program guide to be broadcast at a special time
  • Channel 24 is "The Patient Channel." GE Medical Systems operates The Patient Channel, which has a wide variety of up-to-date health education topics
  • Channel 8 broadcasts WHBL radio

Valuables
We suggest that you leave valuables at home or send them home with a family member or friend. Have your nurse store your valuables in the medical center safe if you cannot send them home. The medical center is not responsible for any valuables not placed in the safe.

  • Send home items you will not need during your stay
  • Keep eyeglasses and dentures in proper containers to avoid loss or damage
  • Send medicines home with a family member after your nurse has reviewed them
  • Do not take any of your own medications, even aspirin or over-the-counter medications

You may use your own small personal electrical appliances such as hair dryers, curling irons and shavers. Devices must be in good working order with no damaged cords.
The Plant Operations department must check all other electrical devices before use. Please talk to your nurse about appliance use when you are admitted.

Visiting hours
There are no set visiting hours, unless your medical condition requires visiting restrictions.
Special visiting hours apply for patients in Behavioral Health units at Aurora Sheboygan Memorial. Ask your nurse for details.

Visitors with colds, flu or contagious illnesses should not visit.

Volunteer patient advocate
A volunteer patient advocate may visit you during your stay. The volunteer patient advocate will ask you questions about your stay. Feel free to voice your opinions or concerns, good or bad. Your comments will be passed on to the appropriate persons.

Wireless Internet
Free wireless access is available for patients and their families to use in all public areas within Aurora Sheboygan Memorial Medical Center. These areas include patient rooms, lounges, cafeteria, lobbies, patient corridors and any other area open to the general public.

Hospital staff cannot provide you technical assistance in configuring your portable device or troubleshooting wireless access problems. There is no guarantee that your wireless device will work with the network. The hospital assumes no responsibility for the safety and security of a patient's or family member's personal equipment.