Aurora St. Luke's Medical Center
2900 W Oklahoma Ave
Milwaukee, WI 53215
Phone: 414-649-6000 • Fax: 414-649-7982
Map and Driving Directions
Hours of Operation:24 hours/day, 7 days a week.Individual departments vary.
In addition to the visitor information below, take a look at the amenities offered at Aurora St. Luke's Medical Center.
- Free valet parking service at three main entrances
- Free covered parking in attached parking structure
Download Aurora St. Luke’s Medical Center Wayfinding Map and Visitor Information guide (PDF, 723 KB).
6:30 a.m. to 7:30 p.m. and 12:30 a.m. to 3:30 a.m., 7 days a week
Chaplains are available 24 hours a day. Please ask the waiting area receptionist or nurse caring for your family member to contact them for you.
Learn more about our spiritual care.
Children are permitted to visit. It is the responsibility of the family member to maintain continuous supervision of their children at all times. Children are not permitted to wander unattended or disturb other patients.
Any child with a communicable disease or obvious illness will be restricted from patient contact and areas.
Valuables will be sent home with the family or placed in security. Mail, plants and flowers will be accepted and delivered to the patient. Live plants and flowers may not be received by the patient while in ICU. Latex balloons will not be allowed in the hospital; mylar balloons are acceptable. Food may be brought in within the patient's dietary restrictions. A physician's order is required for alcoholic beverages. Visitors are reminded that we are a smoke-free institution. Smoking is allowed outside the building in designated smoking areas only.
ICU family waiting area
The ICU family waiting area is located on the first floor, Center Building. Rest areas, quiet rooms, telephones and refreshments are available to make your visit more comfortable. Please check in with the receptionist upon your arrival to this area. The surgical waiting area is located on the third floor, Center Building.
To ensure the safety of our patients and visitors, all entrances except the emergency entrance will be locked between 8 p.m. and 5 a.m. All visitors will be issued a pass when entering between 8 p.m. and 5 a.m. All visitors staying overnight will also be issued a pass.
Other than seeing eye dogs, a physician's order is required for pet visitation. Please contact your caregiver to arrange a beneficial time for pet visitation. Pets are limited to dogs and cats and must be free of illness.
Patient telephones are available in patient rooms. To ensure a restful night, no incoming calls to patient rooms are received between the hours of 10 p.m. and 7 a.m. Outgoing calls are permitted during this time. The spokesperson of the patient in an ICU is requested to contact the specific nursing station to inquire on a patient's status.
Cellular phones must be turned off while in the hospital.
St. Luke's promotes a flexible visitation policy, recognizing the importance of the family in the patient's recovery. To create an optimal healing environment, patients and family are encouraged to plan an individualized visitation schedule in collaboration with their caregivers. Visitation must always respect the patients' choices while maintaining confidentiality, privacy and security for others. The patient, not the caregiver, should identify who will visit.
Upon admission to St. Luke's, the patient should negotiate visitation guidelines with his or her caregivers. These guidelines should include who will visit as well as the appropriate times. A spokesperson should also be identified. The spokesperson is the individual chosen by the patient to communicate his or her condition and wishes to family and friends.