Aurora West Allis Medical Center

  • 8901 W Lincoln Ave.
    West Allis, WI 53227

    Phone: 414-328-6000 • Fax: 414-328-8536
    Map and Driving Directions
  • Hours of Operation:
    24 hours/day, 7 days a week.Individual departments vary.

In addition to the visitor information below, take a look at the amenities offered at Aurora West Allis Medical Center.

Parking

Free parking is available in the two parking structures, as well as surface lots on the east and west sides of the hospital. Free valet parking is also available Monday through Friday, 6 a.m. to 5:30 p.m., at the following entrances:

  • Main hospital entrance
  • Aurora Women's Pavilion entrance
  • Physician Office Building entrance

Overnight Accommodations

If family members need to stay overnight, we will try to provide on-site sleeping and shower accommodations. Ask the patient's nurse about this.

Local lodging options

Wayfinding Map

Download Aurora West Allis Medical Center Wayfinding Map (PDF, 1 MB).

Cafeteria
Cellular phones
Chaplains
Communication services
Discharge
Emergency drills
Flowers and balloons
Infection control
Lost and found
Medical equipment and electronic devices
Personal property and valuables
Security services
Smoking
Visiting hours

Cafeteria
The cafeteria is located on the first floor in the main hospital. Open seven days a week including holidays, the hours of operation are:

Breakfast 6:30 a.m. – 10 a.m.
Lunch 11 a.m. – 3 p.m.
Dinner 4 p.m. – 7:30 p.m.

View the current menu.

Wisconsin Grill – inside the cafeteria
Monday – Friday 11 a.m. – 2 p.m.
Closed weekends & holidays

Lincoln Avenue Deli – next to the cafeteria
Monday – Friday 10:30 a.m. – 2 p.m.
Closed weekends & holidays

Honey Creek Café – in the Aurora Women's Pavilion
Monday – Friday 7 a.m.–7:30 p.m.
Closed weekends & holidays

Vending areas in the cafeteria and ED area are open 24 hours a day

Cellular phones
Cellular phones may not be used in certain areas (watch for signs posted).

Chaplains
Chaplains are here to help with your spiritual needs. An on-call chaplain is available 24 hours a day. If you prefer to see your own clergy, please feel free. Everyone is welcome to use our meditation room (open 24 hours a day), located on the 1st floor of the main hospital building.

Learn more about our spiritual care.

Communication services
Our goal is to give every patient information in the way  he or she understands best. We offer these services for patients who need them:

  • American Sign Language and assist devices for the deaf and hard of hearing
  • Tools for patients with vision problems

For patients and families who speak languages other than English:

  • Translated teaching materials
  • Medical interpreters 24 hours a day (for an interpreter, please ask your nurse)

Discharge
Our hospital discharge time is 11 a.m. Whenever possible, we ask that patients make arrangements to leave by this time once discharged by the physician. This time allows us to prepare your room for use by other patients. Our staff can assist you and your family in making arrangements for discharge. If you have questions about your discharge, please ask your doctor or nurse.

Emergency drills
The hospital conducts many routine safety drills. You may see flashing lights or hear a series of bells or announcements that signal an emergency drill. During these drills, your door may be closed. Please stay in your room unless told otherwise by the nursing staff.

Flowers and balloons
If flowers arrive for patients, they will be brought directly to patients’ rooms. However, flowers are not allowed in the intensive care units. Flowers and plants received after discharge will be returned to the florist so they can be sent to patients’ homes. Latex balloons are not allowed in the hospital because many people are allergic to latex.

Infection control
To reduce the spread of germs, please do not visit a patient if you have symptoms of a cold, flu or other illnesses. The patient's bathroom is for the patient's use only. Family and friends should use the public restrooms.

Medical studies have shown that the waterless hand gel is the best method to clean hands. At certain times, soap and water can be used. Remind people around you to use the hand gel or soap and water to clean their hands.

Lost and found
To prevent losing your personal items (eyeglasses, dentures, hearing aids) please label and keep them in your bedside stand. These items could get lost if placed in the bedding, on food trays or in gown pockets. If you lose something, tell the nursing staff right away. Our security staff will make every effort to find it. If an item is found after you leave, we will contact you to arrange for pick-up or delivery.

Medical equipment/electrical devices
For your safety, electrical devices or appliances, including battery chargers and computers, cannot be brought into the intensive care units. In other areas of the hospital, these may be allowed but must be approved by your nurse. The clinical engineering staff may need to test some devices or appliances.

Personal property and valuables
Bring your ID and insurance cards with you to the hospital. You may also bring personal care items, pajamas, robe, slippers or shoes. Please put your name on all items, including eyeglasses, hearing aids and assistive devices (such as a cane or walker). Please do not bring valuables, large amounts of cash, personal papers or jewelry.

Security services
For your safety, our property is patrolled 24 hours a day by security officers and electronic surveillance. The security staff will escort patients and visitors to their cars at night. They will also provide some emergency auto services upon request.

Smoking
This hospital is "smoke free." No smoking is allowed in the hospital or within 15 feet of any of the entrances. Hospital staff can direct you to an area where smoking is allowed.

Visiting hours
We have an open visiting policy for most areas. Some medical conditions or scheduled procedures may limit visiting times. Family and friends may call the nursing unit for more information. Children are welcome to visit but must be watched at all times by an adult. Pets are allowed in certain cases, with prior approval.