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VIP Voice Response AccessThere's no waiting when you use Aurora Credit Union's VIP Voice Response Access. (414) 649-8784 Welcome to “VIP”Thank you for calling Aurora Credit Union's VIP audio response service. Please remember to terminate each response with the pound “#” sign. To access your account(s) or perform transactions . . . . . . . . . . . . 1# For current savings rates . . . . . . . . . . . 2# For current loan rates . . . . . . . . . . . . . . 3# To end this call . . . . . . . . . . . . . . . . . . 9# Enter your member number followed by the “#”, then enter your Personal Security Code (PIN) followed by the “#”. There are 4 options available: Inquiries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1# Transfers . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2# Withdrawals . . . . . . . . . . . . . . . . . . .. . . . . . . 3# Service Transactions . . . . . . . . .. . . . . . . . . . . 4# From the main menu you will be able to perform the various transactions listed. Inquiries . . . . . . . . . . . . . . . . . . . . . . . . . 1#Balance Inquiries . . . . . . . . . . . . . . . . . . . 1# Savings balance . . . . . . . . . . . . . . . . . . . 1# Loan balance . . . . . . . . . . . . . . . . . . . . . . 2# Checking balance . . . . . . . . . . . . . . . . . 3# Other account balance . . . . . . . . . . . . 4# Certificate balance inquiry . . . . . . . . 5# IRA balance inquiry . . . . . . . . . . . . . . . 6# To exit to previous menu . . . . . . . . . . 9# Deposit Inquiries . . . . . . . . . . . . . . . . . . . 2# Savings deposit . . . . . . . . . . . . . . . . . . . . 1# Checking deposit . . . . . . . . . . . . . . . . . . 2# Other savings deposit . . . . . . . . . . . . . 3# Savings deposit by type . . . . . . . . . . . . 4# Options: 1 = ACH, 2 = payroll, 3 = electronic funds transfer (ATM), 4 = over the counter, 5 = transfer deposits (last 3 transactions) Checking deposit by type . . . . . . . . . . 5# Other savings account by type . . . . 6# Exit to previous menu . . . . . . . . . . . . . 9# Withdrawal Inquiries . . . . . . . . . . . . . . . 3# Looks at the last 5 transactions Savings withdrawal . . . . . . . . . . . . . . . 1# Checking withdrawal . . . . . . . . . . . . . 2# Other savings withdrawal . . . . . . . . . 3# Exit to previous menu . . . . . . . . . . . . . 9# Cleared Check Inquiries . . . . . . . . . . . . 4# By check number . . . . . . . . . . . . . . . . . . 1# List of cleared checks . . . . . . . . . . . . . . 2# Exit to previous menu . . . . . . . . . . . . . 9# Dividend Inquiry . . . . . . . . . . . . . . . . . . . 5# Loan Related Inquiry . . . . . . . . . . . . . . . 6# Loan account . . . . . . . . . . . . . . . . . . . . . 1# Loan payoff . . . . . . . . . . . . . . . . . . . . . . . 2# Loan payment estimate . . . . . . . . . . . . 3# Exit to previous menu . . . . . . . . . . . . . 9# Transfers . . . . . . . . . . . . . . . . . . . . . . . . . 2#From Savings . . . . . . . . . . . . . . . . . . . . . . . 1# To make a loan payment . . . . . . . . . . 2# To checking . . . . . . . . . . . . . . . . . . . . . . . 3# To other savings account . . . . . . . . . . 4# To family account . . . . . . . . . . . . . . . . . 5# (other member account) Exit to previous menu . . . . . . . . . . . . . 9# From Loan . . . . . . . . . . . . . . . . . . . . . . . . . . 2# To savings account . . . . . . . . . . . . . . . . 1# To checking . . . . . . . . . . . . . . . . . . . . . . . 3# To other savings account . . . . . . . . . . . 4# To family account . . . . . . . . . . . . . . . . . . 5# Exit to previous menu . . . . . . . . . . . . . 9# From Checking . . . . . . . . . . . . . . . . . . . . . 3# To savings account . . . . . . . . . . . . . . . . . 1# To make a loan payment . . . . . . . . . . . 2# To other savings account . . . . . . . . . . . 4# To family account . . . . . . . . . . . . . . . . . . 5# Exit to previous menu . . . . . . . . . . . . . 9# From Other Share Account . . . . . . . . . 4# To savings account . . . . . . . . . . . . . . . . . 1# To make a loan payment . . . . . . . . . . . 2# To checking account . . . . . . . . . . . . . . . 3# To family account . . . . . . . . . . . . . . . . . . 5# Exit to previous menu . . . . . . . . . . . . . 9# Withdrawals (check) . . . . . . . . . . . 3#From savings account . . . . . . . . . . . . . . 1# To get a loan advance . . . . . . . . . . . . . . 2# From checking . . . . . . . . . . . . . . . . . . . . . 3# From other savings account . . . . . . . . 4# Exit to previous menu . . . . . . . . . . . . . 9# Service Transactions . . . . . . . . . . 4#To estimate a loan payment . . . . . . . . 1# To change personal security code . . . 3# To receive copy of statement . . . . . . . 4# To receive copy of cleared check . . . 5# Exit to previous menu . . . . . . . . . . . . . 9# Tips for Using Voice Response Access (VIP) To access VIP the first time, enter your Member number followed by the “#” sign, then enter the last 4 digits of your social security number as your Personal Security Code (PIN) followed by the “#” sign. For your security, the first time you use the system you will be prompted to change that PIN to a new 4-digit number of your choice. This new PIN will now be your Personal Security Code. Choose a number that is easy to remember, but one that only you will know. To access your primary savings account, enter your Member number. To access your checking account, enter your Member number and the check digit (found on the bottom of your checks). To access other savings, enter your Member number followed by the two digit subnumber (suffix). For example, if your Christmas Club account was your savings 2, you would enter your Member number and 02 (which we call your complete account number) When asked to make a numerical selection, follow it with a “#” sign. The “#” serves like the enter key on your computer. For example:
VIP allows you to access your accounts 24-hours-a-day, 7-days-a-week. Check withdrawals received during regular business hours will be mailed to you the same day. To access your loans, simply enter the 2-digit suffix; you do not need to enter the complete account number. VIP allows you to make deposits to other joint Member accounts (called “family” accounts). Please contact a Member Services Representative to set up your family accounts. For questions or assistance, please call Aurora Credit Union at (414) 649-7949 or toll-free (888) 530-9555 during regular business hours. Please note: Withdrawals from Share Accounts are subject to Regulation D restrictions – no more than 6 unsigned/ preauthorized withdrawals from non-transaction accounts in one month.
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