Tertiary Access Program

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For patients and their families

Tertiary care is provided to patients requiring specialized medical treatment not available in their community hospital. Aurora Health Care provides tertiary care at Aurora St. Luke's Medical Center on Milwaukee's south side, Aurora Sinai Medical Center adjacent to downtown Milwaukee, and the Aurora Women's Pavilion of Aurora West Allis Medical Center in West Allis, a southeast suburb of Milwaukee.

The facility selected will usually be determined by the type of care required. That's why the facility is typically selected by the referring physician and critical care specialist in collaboration with the tertiary access coordinator, rather than by the patient or family.

Aurora provides a variety of support services for tertiary care patients and their families. For more information, you may contact the tertiary access coordinator toll-free at 800-444-0289.

Aurora St. Luke's Medical Center

Support services for tertiary care patients and their families at St. Luke's include:

  • Pastoral care (meeting with a chaplain)
  • Financial counseling (working with insurance companies and other sources)
  • Temporary housing
  • Transportation arrangements
  • Dining options (St. Luke's dining services and outside restaurants)
  • Other resources, such as automatic teller machines (ATMs), translation services, gift shop, wheelchairs, vending areas and pharmacy

When arriving at St. Luke's for the first time, park in the emergency department parking lot and enter through the doors marked emergency entrance. Parking is free. The parking lot level enters to the second floor of the hospital. See the map below for reference.

Stop at the security desk just inside the emergency department entrance. Security will make arrangements to have you escorted to the intensive care unit (ICU) Family Waiting Area.

The family waiting area staff can provide you with a complete way-finding map that identifies the hospital resources you may need. The attending physician will be notified of your arrival. On subsequent visits to the hospital, please use either the valet parking service (main hospital entrance and Physician's Office Building) or the attached parking structure. Both are free.

Aurora Sinai Medical Center

Support services for tertiary care patients and their families at Aurora Sinai Medical Center include:

  • Pastoral care (meeting with a chaplain)
  • Social services
  • Financial counseling (working with insurance companies and other sources)
  • Transportation arrangements
  • Dining options (Aurora Sinai's dining services and outside restaurants)
  • Other resources such as automatic teller machines (ATMs), translation services, gift shop, wheelchairs, vending areas and pharmacy

When arriving at Sinai for the first time, park in the emergency department parking lot and enter through the doors marked emergency entrance. Parking is free.

Stop at the emergency department desk, and ask the staff to notify loss [revention personnel to escort you to the intensive care unit (ICU) or the neonatal intensive care unit (NICU). You will be provided with a way-finding map that identifies the hospital resources you may need. The attending physician will be notified of your arrival.

On subsequent visits, please use the valet parking service (main entrance of the hospital) available between the hours of 7:30 a.m. and 5 p.m. or the attached parking structure. Both are free.

Aurora Women's Pavilion of Aurora West Allis Medical Center

Services include high-risk pregnancies, a neonatal intensive care unit and mid-life care featuring a care coordinator to assist patients in navigating the system.

When arriving at the Pavilion, use the front entrance, which is open 24 hours a day, 7 days a week. A 4-story parking structure is located across from the Pavilion and valet parking is available Monday through Friday, 6 a.m. to 5 p.m., at the front entrance of the Pavilion. Both are available at no charge.

Smoking policy

Smoking is prohibited within all Aurora tertiary care facilities. There are designated smoking areas outside some hospital entrances. Ask at the facility's information or security desk for locations.

Mobile/cellular phone use

Except where posted, the use of portable phones inside a hospital is prohibited at all Aurora tertiary care facilities. These phones must be switched to the "off" position before entering a hospital or they may interfere with the functioning of certain hospital equipment. Public telephones are available in each facility. Ask the facility's information or security desk where portable phones can be used or where public phones are located.

Hotels

There are many hotels available in the Milwaukee area. You may wish to contact the local convention and visitors bureau for more information at 800-554-1448. Aurora provides the following list of hotels as a service, but does not officially endorse any hotel.

South side of Milwaukee:

  • Hospitality Inn
    4400 S. 27th St.
    (414) 282-8800
    1-1/2 miles from St. Luke's; free shuttle, complimentary continental breakfast.
  • Comfort Suites
    6362 S. 13th St.
    (414) 570-1111
    Free shuttle, complimentary continental breakfast.
  • Hunters Square Apartments
    3180 W. Dakota St.
    (414) 672-4868
    Two-bedroom furnished apartments, two blocks from St. Luke's.

Downtown Milwaukee:

  • Holiday Inn City Center
    611 W. Wisconsin Ave
    (414) 273-2950
  • Milwaukee Hilton
    509 W. Wisconsin Ave.
    (414) 271-7250
  • Ramada Inn
    633 W. Michigan Ave.
    (414) 272-8410

Across from airport:

  • Best Western Midway Motor Lodge
    5105 S. Howell Ave
    (414) 769-2100
  • Four Points Sheraton Milwaukee Airport
    4747 S. Howell Ave.
    (414) 481-800 or 1-800-558-3862
  • AmeriSuites
    200 W. Grange Ave.
    (414) 744-3600
  • Clarion Hotel
    53112 S. Howell Ave.
    (414) 281-2400

West Allis/Women's Pavilion area:

  • Radisson Hotel Milwaukee West
    2303 N. Mayfair Rd.
    (414) 257-3400
    Transportation available; lounge, indoor pool, sauna, exercise facility.
  • Also see information above for south side of Milwaukee.