Clients must contact the Aurora EAP to utilize EAP Services. If
appropriate, our Intake Department will schedule the client with an
in-person EAP Assessment.
The Intake Department will either connect the client by phone to
the Affiliate or will call to alert the Affiliate that the client
will be contacting them to schedule an EAP Assessment.
If a client contacts an Affiliate's office directly, without
first contacting Aurora EAP, Affiliates must refer the client back
to Aurora EAP before seeing the client. There will be no guarantee
of payment for sessions held without the approval of the Aurora EAP.
An Intake Information page, consisting of basic client
information, will be faxed to the Affiliate after the client
contacts Aurora EAP. This Intake Information page will serve as the
authorization for services.
