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Communication/Conflict Management Module

Communication/Conflict Management Module - Summary

Session 1

• Tips for working with difficult people
• Circle of responsibility
• Dealing with difficult behavior
• Principles of positive co-worker relationships

Session 2

• Using positive communication techniques with your boss
• Conflict resolution ground rules
• Respect in the workplace
• The art of communication

Session 3

• Tips for health communication
• Conflict -- crisis or opportunity
• Points to remember

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