Crisis Services
Click on the boxes or text to display additional information. Please note: Links marked with a red asterisk require you to log in *.
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Proactive EAP Services
No one can stop or prevent all crises that may occur. Aurora EAP offers various services that may decrease the potential for certain types of incidents that could disrupt the workplace. Your EAP Account Executive is your partner in determining how the EAP can help you build a culture based on mutual respect. These services would include training on various relevant topics, such as:
View more detailed information by going to 'training' after logging in as an employer *. Another important way to help leaders get prepared for a possible crisis is to have policies in place that support the workplace. Your EAP can provide policy guidance in potential problem areas such as: drug and alcohol prevention; workplace violence; and, harassment. Supervisory referrals are a great tool to use when helping employees address issues such as anger management, conflict with co-workers, stress, substance abuse, family problems, etc. that could potentially culminate in workplace crises. View more detailed information by going to 'Supervisory referrals' in the employer section *. Behavioral Change Coaching Modules are structured solution focused coaching modules available within the EAP to help employees address issues such as Anger Management, Managing Stress & Change, Alcohol Education and more. Talk to your EAP Account Executive to find out more. The Aurora EAP website provides toolkits on certain topics such as stress management and Thriving in Challenging Economic Times. These toolkits bundle various resources together in a convenient easy to access package. To view the toolkits by logging into the employee section * and click on 'toolkits'. |
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Crisis
A crisis is an unexpected event that disrupts the normal routine of the organization and can overwhelm an individual's ability to cope effectively. Aurora EAP can provide valuable services that help minimize the impact of an event on an organization and it's most valuable resource-it's employees. |
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Services to Employer
If an unfortunate event should occur, the EAP can provide crisis management services to support the employer, the employee, and family members who may be affected by the incident. Aurora EAP uses strengths based, forward-looking approach that assumes recovery and emphasizes resilience. The EAP is available 24/7 to assist with any critical incident that may occur. Our role as EAP consultants is to help manager's position themselves as competent and compassionate leaders who promote resiliency and normalcy in the organization and move employees from victims to survivors. Your EAP Account Executive is your partner in crisis prevention and management. Contact them at (800) 236-3231. |
Services to Employees & Their Families
The EAP can support those who have been affected by a crisis in a variety of ways: telephonically, at an EAP location or on-site at the company. Services are free to all employees and their family members who reside in their household or who are dependents. Help is a phone call away at (800) 236-3231. |
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Consultation / Needs Assessment
When a crisis occurs, the EAP will support leaders by providing consultation. Call the EAP anytime. (800) 236-3231. We are available 24/7. Ask for your Account Executive (AE) or the AE on-call. This consultation will include a thorough assessment of the situation including questions such as:
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Phone Services:
24/7 phone consultation. Help is a phone call away at (800) 236-3231. Employees and/or their family members will be able to talk with a professional EAP counselor immediately or schedule an In-person visit. The EAP is available to provide one-on-one support for any employees or family members affected by the incident. The employee and/or family member will meet with a Masters or PhD level counselor who will provide assistance and support in various ways. Call (800) 236-3231 to schedule an in-person visit with an EAP counselor at a convenient location and time. The EAP counselor will provide:
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EAP Resources for Employer:
The EAP has a number of resources available to help management lead their employees through a crisis and back to workplace normalcy. Some of those resources include:
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EAP resources:
Contact your EAP Account Executive at (800) 236-3231 they can provide you with:
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Ongoing follow-up
An EAP Account Executive will provide ongoing follow-up and support to assist leaders in managing the resiliency of all involved parties in the crisis. The EAP Account Executive will be there when you need them as you deal with a very challenging situation, not just during the immediate aftermath but for as long as it takes. |
On-site services:
The EAP can provide onsite one-on-one or group support for employees affected by the crisis. You and your Account Executive can work together to determine the best approach for your company's specific needs. Onsite support includes any or all of the following as needed:
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Resolution and return to "New Normal"
After a crisis occurs, everyone's equilibrium is thrown off balance. With time, support from management and Aurora EAP, the organization and it's employees will reach a point of rebalancing and moving forward. The event will never be forgotten but people will carry on with their lives, both in the workplace and at home. They will have reached "The New Normal". |
