Diane Raddatz
Aurora QuickCare Clinic: another door to find a doctor
Diane Raddatz recently returned to Wisconsin after spending six months in Arizona. Although she had a primary care physician in Arizona, she did not currently have one in Wisconsin. When she came down with laryngitis, cough and head congestion, a friend suggested the names of two doctors, but when Diane called to schedule an appointment, neither one of them was accepting new patients. Diane was frustrated because she had a trip to Canada planned for the following week, and she wanted to feel better before traveling. Her friend suggested the Aurora QuickCare Clinic, which was very close to Diane's home.
After a complete exam and review of her medical records, which she had brought along, an Aurora caregiver addressed Diane's symptoms, reviewed with her the different medications she was taking and suggested follow up care prior to leaving on her trip. Diane remembers, "Shannon listened to my whole story including all of my concerns and tales of woe." When Diane expressed interest in finding a physician in the area, Shannon called the Aurora Northshore and, working together with their staff, was able to set up an appointment with internal medicine physician Dr. Rupika Uberoi-Nangia for the following Monday.
With her trip on hold due to her health issues, Diane returned to the Aurora QuickCare Clinic location to thank Shannon for her care, her concern and ultimately for connecting her with Dr. Uberoi. "Shannon listened to what I wanted in a doctor and took the time to make sure I would get the care I needed," says Diane. She adds, "Everything worked out very well with Dr. Uberoi. And, by having Shannon's assistance in setting up the appointment, everything was easy and convenient for me."
