Message from the board chairAurora VNA 2010 Annual Report
A commitment to measurable quality
Measuring ourselves and our outcomes is a significant part of delivering care at the Aurora VNA. It ensures that the patients who rely on us have the benefit of high-quality, effective and efficient care.
Our patients are benefiting from our efforts.
- We're caring for patients of all ages, including the high-risk newborn population. The number of home care patients we serve continues to increase each year. Last year, we cared for more than 8,000 patients –
including 820 children.
- Of all seniors cared for in 2010, 79 percent required no hospitalization while on services and 76 percent remained in their homes at discharge of VNA services. Both of these outcomes rank in the top 20 percent of the nation
- 99 percent of the children we cared for required no unplanned hospitalization.
- With hospice care, we measure ourselves on these factors:
- whether patients and families received enough supportive care during the end of life process
- the extent and effectiveness of ongoing communication.
- 96 percent of family members felt we had delivered on those objectives.