Message from the board chairAurora VNA 2010 Annual Report
Improving the patient experience
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Watch the video to see what patient centered care means at the Aurora VNA Zilber Family Hospice.
In 2010, we continue to focus on providing our patients with the best care experience possible.
Read examples of activities that support our objectives around patient satisfaction:
- Home Health Experience Survey: The Aurora VNA has measured the satisfaction of patients receiving home health care for years. We use standardized satisfaction tools – that examine a patient experience from the moment the Aurora VNA receives the referral to the time patients receive their bill. This is how we compare ourselves to other providers across the nation, improve the quality of care we provide, and enhance the patients' experience.
- Patient Experience Teams: Striving for the best patient experience and highest level of quality care is an ongoing process. We have established teams to find ways to improve the encounters patients experience while receiving care. It is our way of helping all caregivers - even those who do not directly interact with a patient - hold themselves accountable for meeting the needs of patients.