Stores Urged to Take Steps to Avoid 'Black Friday' Frenzy2010-Nov-26
By -- Robert Preidt
FRIDAY, Nov. 26 (HealthDay News) -- There are a number of reasons why some shoppers behave badly on "Black Friday," says a University of Delaware researcher.
Black Friday, the day after Thanksgiving, is the unofficial start of the holiday shopping season.
"If people put a lot of effort into their Black Friday shopping, those were the people who were likely to be the misbehavers on Black Friday," Sharron Lennon, a professor of fashion and apparel studies, said in a university news release.
Those types of efforts include clipping coupons and carefully planning when to visit certain stores for specific advertised items. Problems erupt when these shoppers' expectations conflict with reality, such as when they find out that a store has only a handful of deeply discounted items, said Lennon, who spent the past three years observing and surveying Black Friday shoppers.
She suggested several ways that stores can reduce the risk of shopper meltdowns:
The U.S. Federal Trade Commission offers information on consumer protection.
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