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Financial Information

Check Your Bill First

If your bill shows the Aurora Health Care logo, please continue to the Aurora billing and payment section. Otherwise, continue below.


We know the cost of health care services can be a concern for you, and we are prepared to help. Our staff will assist you in understanding what your health insurance will pay and the options you have to pay the part of the bill you are responsible for.

We hope we can ease your concerns and help you focus on your 1st priority, a prompt return to good health.

Patient Financial Assistance Programs brochure [PDF]

Financial Assistance Options

If You Don’t Have Insurance 

Our financial counselors will help you identify any coverage you may be eligible for. This may include helping you apply for government or other assistance programs, marketplace insurance plans, or Aurora Medical Center - Bay Area's financial assistance program.

What If I Can’t Afford Treatment? 

Our financial counselors offer confidential assistance that identifies payment options for all levels of financial need.

To make an appointment to meet with a financial counselor, please call 715-735-8012.

Financial Assistance policy [PDF]

Payment Options and Plans

We will accept payment by cash, check, money order and credit (or debit) card. We accept Visa, MasterCard, Discover and American Express cards. Payments can be made online.

Collection policy [PDF]

Patient Financial Responsibility [PDF]

We request that you pay your bill within 30 days of receipt of your statement. If you need more time to pay your bill, you must contact us to set up a payment arrangement. Under this arrangement, we will allow you to pay your bill in monthly, interest-free installments. You must contact us to establish this agreement.

If you require more time to pay than allowed under the interest-free options, we will offer you a payment plan with interest at the prime interest rate.

To keep your account in good standing, you must set up an acceptable payment arrangement and make regular monthly payments. Accounts not kept in good standing may be referred to a collection agency.

Other Bills 

You may receive separate bills from other providers who cared for you during your stay such as emergency providers and providers who interpret test results (radiologists or pathologists).

Cost of Care

Additional information to help you better understand health care services, the cost of care, and how to comparison shop between hospitals is available at

For information that would help you estimate the cost of your care or the amount you might owe for your care, please contact our patient access staff at 715-735-4202 or toll-free at 888-788-2070, ext. 4202.

The federal government requires us to provide this list of standard charges for each inpatient and outpatient service we provide.

Contact Us

If you have questions about your bill or payment options, or you would like to set up a payment plan, please contact our business office at 715-735-8042 or toll-free at 888-788-2070, ext. 8042.


Vaccine Update

We're vaccinating anyone 12 and older in Illinois and Wisconsin. Schedule an appointment or walk in at select vaccine centers.