Visitor Information & Amenities

Important Update

The Advocate Aurora Health Influenza Team has been closely monitoring influenza activity and has seen an increase in cases of influenza-like illness across the region. In an effort to keep our patients safe, we will be taking proactive measures to limit the potential for influenza transmission. These measures are designed to protect patients, visitors and associates from contracting and spreading the flu.

Effective immediately, we have implemented the following visitor restrictions:

  • Visitors under the age of 18 will not be allowed in any inpatient areas (except the Emergency Department) until further notice. Some exceptions will be made on a case-by-case basis (i.e., end-of-life situations).
  • Only 2 visitors will be allowed in any patient room at a time.
  • Those experiencing flu-like symptoms such as fever, cough, sore throat, runny or stuffy nose, body aches, headache, chills and fatigue, must refrain from visiting patients.

Visiting Hours

Family and friends are welcome to visit any time during your stay. But too many visitors or too lengthy a visit can be tiring, and rest is important to your recovery. Our nursing staff may advise your visitors if they feel they may be disrupting your rest.

For patients in the Intensive Care Unit, visits may be limited.


There is plenty of parking around the hospital with separate lots available for each of the 4 main entrances. We also provide shuttle service to and from your parked vehicle during weekday hours.

Food Service

The cafeteria is located on the ground floor of the hospital just off the main lobby. Hours of operation are from 7:30 a.m. to 6:00 p.m. Hot and cold entrées, sandwiches, salad bar, desserts and beverages are available. Microwaves and vending machines are located near the cafeteria and in visitor waiting areas.

Patients select their meal choices from a room service menu. Please review menu selections prior to calling ext. 3663 to place your order. If unable to locate your menu, call ext. 3663 for another; you or a family member may call to place food orders.

Breakfast is from 7:30 a.m. to 9:30 a.m., lunch from 11:00 a.m. to 1:30 p.m. and supper from 4:30 p.m. to 6:00 p.m. Food brought in by family and friends cannot be stored in the unit refrigerators for infection control reasons. This food must be consumed when delivered.

The lobby gift shop offers snacks and specialty coffee during their normal hours.

Main waiting areas also provide free coffee and snacks.

General Information

Valuables will be sent home with your family or placed in security. Mail, plants and flowers will be accepted and delivered to your room. Live plants and flowers may not be received in ICU. Latex balloons will not be allowed in the hospital, but mylar balloons are acceptable.

Aurora Medical Center – Bay Area is a smoke-free campus. If you are interested in smoking cessation information, please let us know so that we can assist you.

ICU Family Waiting Area

The ICU Family Waiting Area is located at the entrance to the unit on the 1st Floor. Quiet rooms, telephones and refreshments are available to make your visit more comfortable.

Overnight Accommodations

Fold out couches are available in every patient room.

When family or friends want to stay nearby, there are several hotels available.

Facility Hours

Main entrance:
Monday – Friday: 5:30 a.m. – 9:00 p.m.
Weekends and holidays: 7:00 a.m. – 8:00 p.m.

Emergency entrance:
Open 24/7

Visitors entering while the main entrance is closed will be directed to the emergency department entrance.

Spiritual Care

Total patient care requires attention to the spiritual, emotional and physical needs of each patient. The Chaplain can be reached Monday through Friday from 8 a.m. to 5 p.m.

The Chaplain assists you and your family in times of crisis. Trained to help patients, doctors, family members and staff with medical ethics issues, and also acts as liaison with local clergy.

The nondenominational chapel is open to patients and visitors 24 hours a day on the 1st floor near ICU.


Telephones are available in patient rooms. For ICU patients, a designated spokesperson should contact the patient's nursing station to ask about his or her status.

Visiting with Children

Children are welcome to visit. Family members must maintain continuous supervision of children at all times. Kids are not allowed to wander unattended or disturb other patients.

Any child with a communicable disease or obvious illness will be restricted from patient contact and areas.


Gift Shop

Free in-room deliveries.

Monday – Friday: 8 a.m. – 5 p.m.

Closed Saturday and Sunday

On-Site Conveniences

  • Daily newspapers
  • Free parking lot shuttle service (weekdays)
  • Microwaves and refrigerators available in OB rooms
  • Mail and flowers delivered to inpatient rooms
  • Notary services
  • Retail pharmacy on-site
  • TVs in all patient rooms
  • Wi-Fi and charging stations

Outpatient Pharmacy

Caring for your health doesn't end when you leave the hospital. You often need specialized equipment and supplies.

Monday – Friday: 9 a.m. – 5:30 p.m.

Closed Saturday and Sunday

Vending Areas

Located in the main lobby, main waiting areas and the emergency department, our vending areas are open 24 hours a day with a variety of hot and cold food items, beverages and snacks.

Floor Plans & Wayfinding

Coming in for an appointment or visit? We can help you find your way.

Download the Aurora Medical Center – Bay Area Wayfinding Map and Visitor Information Guide [PDF].