Visitor Information &Amenities

Important Update

No-visitor policy

To keep our patients and team members safe, no visitors, with few exceptions, will be allowed until further notice. All potential visitors must be screened. Learn more about the no-visitor policy


There is plenty of parking around the hospital.


Our cafeteria is located on the first floor and available 7 days a week.
  • Monday through Friday, 6 a.m. to 6:30 p.m.
  • Coffee available: 6 a.m.
  • Self-serve breakfast: 6:30 a.m.
  • Breakfast with cashier on duty: 9 to 10:30 a.m.
  • Continental breakfast: 10:30 to 11:30 a.m.
  • Lunch: 11:30 a.m. to 1:30 p.m.
  • Grill, soup, grab and go salads and sandwiches: 1:30 to 6:30 p.m.
  • Dinner: 5 to 6:30 p.m.
Saturday and Sunday (6 a.m. to 1:30 p.m.)
  • Self-serve continental breakfast: 6:30 to 11:30 a.m.
  • Self-serve lunch: 11:30 a.m. to 1:30 p.m.

Hand Washing

The best way to lower your risk of infection is by washing your hands. Use a soap-and-water scrub for 15 seconds, or rub hands with alcohol-based hand sanitizer until dry. This will help prevent infection in yourself and those around you. Clean your hands before and after you eat, after you use the restroom, after you sneeze or cough, and any other time your hands get dirty.


If you’re staying at an Aurora Medical Center for treatment, your dog can be brought in to visit with the permission of your care provider. Typically, dogs are the only pets allowed to visit, but you may ask your provider about other pets — the decision to allow other visiting pets is made on a case-by-case basis.

Ask your provider for details.

Smoke-Free Environment

Aurora Memorial Hospital of Burlington offers a tobacco-free environment. This means no smoking in or around the buildings. If you have concerns please talk with your doctor, nurse or respiratory care provider. Your doctor can order a nicotine replacement option for you, like a patch or gum. Your nurse or respiratory care provider can provide you with a Smoking Cessation Packet.

Spiritual Care

Our chaplain is usually in the hospital during weekday hours, but is also available for urgent needs in the evening or on weekends. Please ask your nurse or call the operator if you would like us to contact the chaplain.


To place local calls:
  • Dial 9 + the number you are calling. 
To call inside Aurora Memorial Hospital of Burlington, simply dial the 4-digit extension number.

To place long-distance call:
  • For outside operator services, dial 9 + 0
To call collect or charge the call to your home or a credit card, dial: 9 + 0. You can purchase prepaid phone cards in the Serendipity Gift Shop.

Cell phone and other radio transmission devices are not allowed in some areas of the hospital because they may interfere with certain types of medical equipment. Please ask your nurse where you can use your cell phone.


All medical/surgical patient rooms have a color television. Channel 67 is "The Patient Channel." GE Healthcare operates The Patient Channel, which has a wide variety of up-to-date health education topics.


Gift Shop

Our gift shops are temporarily closed for the safety of our patients and team members. Thank you for understanding.

Vending Machines

Food is available 24 hours a day through vending machines. A microwave is located in the vending area. Vending machines with snacks and beverages are located in the cafeteria area at Aurora Memorial Hospital of Burlington. Free coffee is available during cafeteria hours.

Floor Plans/Wayfinding

Coming in for an appointment or a visit? We can help you find your way. 

Prepare for Your Surgery

Planning ahead can help reduce your stress. Follow this checklist.

Getting Ready for Your Visit

Tips for a successful visit to the hospital or your doctor.

Your Life Your Health

Manage your care from anywhere, anytime.