Visitor Information &Amenities

Important Update

Visitor guidelines: important updates

Our guidelines are designed to keep everyone safe while helping reduce the spread of COVID-19. All potential visitors must be screened and wear a mask. Learn more about our updated visitor guidelines.

Cafeteria

The cafeteria is located on the first floor near the main entrance.

View the current menu.

Communication Services

Our goal is to give every patient information in the way that he or she understands best. We offer services to all patients with limited English proficiency, deafness or difficulty hearing or seeing. Children under the age of 18 may not interpret for any family member at any time. Please ask your nurse if you feel these services may be helpful to you or your family.

Discharge

Your doctor will talk with you about your discharge date. If you have questions about your discharge, please ask your doctor or nurse.

Emergency Drills

The hospital conducts many routine safety drills. You may see flashing lights or hear a series of bells or announcements that signal an emergency drill. During these drills your door may be closed. Please stay in your room unless told otherwise by nursing staff.

Lost & Found

To prevent losing your personal items, please label them and keep them by your bedside table. These items can get lost if left in bedding or on food trays. If you lose something, tell your nurse right away. Our security staff will make every attempt to find your item. If we find an item after you leave, we will contact you for pick-up or delivery.

Medical Equipment/Electrical Devices

For your safety, electrical devices or appliances may need to be checked out by our clinical engineering team. Please notify your nurse if you are bringing any of these items into the hospital.

Overnight Accommodations

If family members need to stay overnight, we will try to provide on-site sleeping and shower accommodations. Ask your nurse for more details or for nearby lodging.

The Holiday Day Inn Express is just up the street and offers a special rate for Aurora. If you call for reservations, be sure to mention this offer. The Holiday Inn Express phone number is 920-303-1300.

To reach the hospital from the Holiday Inn Express, head left out of the parking lot at the hotel. You will see the hospital straight ahead of you. At the stop sign, turn left onto Westhaven Drive. Turn right into the hospital parking lot.

Pets

If you’re staying at an Aurora Medical Center for treatment, your dog can be brought in to visit with the permission of your care provider. Typically, dogs are the only pets allowed to visit, but you may ask your provider about other pets — the decision to allow other visiting pets is made on a case-by-case basis.

Ask your provider for details.

Security Services

For your safety, our property is patrolled 24 hours a day by security officers and electronic surveillance. The security staff can escort you and your visitors to your cars at night if you would like.

Smoke-Free Environment

This hospital is smoke-free. No smoking is allowed anywhere on campus.

Spiritual Care

A volunteer chaplain is here to help you with your spiritual needs. Our on-call chaplain is available 24 hours a day. Everyone is welcome to use the chapel (open 24 hours a day), located on the first floor next to the Intensive Care Unit.

Telephones

Cellular phones may not be used in the hospital. 

Amenities

Mail and Floral Deliveries

We will not be accepting flower or gift deliveries until further notice for the safety of our patients and team members. Thank you for understanding.

Gift Shop

Our gift shops are temporarily closed for the safety of our patients and team members. Thank you for understanding.

Financial Counseling

A financial counselor can help if you have concerns about how you will pay your hospital bill. He or she can answer questions about your bill and possible payment options. If you do not have insurance, we will help you find out if you qualify for Medicaid or other assistance programs. If you need help, please call the hospital and ask to speak with the financial counselor. Hospital bill payments may be made Monday through Friday from 8:30 a.m. to 4 p.m.

Wi-Fi

Patients and visitors at Aurora Medical Center can now get direct wireless internet access. Wi-Fi is available in the cafeteria and the hospital's family lounges, which are located throughout the facility. This service is provided free of charge.

On-Site Conveniences

ATM Machine
For your convenience, there is an ATM machine located in the cafeteria vending room.
 
Community Resource Libraries
Community members are welcome to visit our libraries and use our print and online resources as well. Photocopies are 10 cents per page. Books and audiovisuals may be checked out for 2 weeks.
Hours: 8 a.m. to 4:30 p.m., Monday through Friday
 
Newspapers
Local newspapers are delivered to patients each morning with breakfast.

Floor Plans/Wayfinding

Coming in for an appointment or a visit? We can help you find your way. 
 

Prepare for Your Surgery

Planning ahead can help reduce your stress. Follow this checklist.

Getting Ready for Your Visit

Tips for a successful visit to the hospital or your doctor.

Your Life Your Health

Manage your care from anywhere, anytime.