Visitor Information &Amenities

Visiting Hours

We offer a flexible visitors policy. Patients may determine when friends and family visit.

Parking

Free parking is available on the east side of the main entrance at the intersection of Highway 60 and Sell Drive.

Cafeteria

Located on the second floor, our cafeteria is open 7 days a week and on holidays from 7 a.m. to 6:30 p.m.
 

Communication Services

We offer these services for patients who need them:

  • American Sign Language and assist devices for the deaf and hard of hearing
  • Tools for patients with vision problems

For patients and families who speak languages other than English:

  • Translated teaching materials and medical interpreters 24 hours a day (For an interpreter, please ask your nurse.)

Discharge

Your doctor will talk with you about your discharge date. Please plan to leave the hospital by 11 a.m. on the day of discharge. If you have questions about your discharge, please ask your doctor or nurse.

Emergency Drills

The hospital conducts routine safety drills. You may see flashing lights or hear a series of bells or announcements that signal an emergency drill. During these drills, your door may be closed. Please stay in your room unless told otherwise by the nursing staff.

Flowers & Balloons

If flowers arrive for you, we will bring them right to your room. No flowers are allowed in the intensive care units. Flowers and plants received after your discharge will be returned to the florist so they can be sent to your home. Latex balloons are not allowed in the hospital because many people are allergic to latex.

Infection Control

To reduce the spread of germs, please do not visit a patient if you have symptoms of a cold, flu or other illness. The patient's bathroom is for the patient's use only. Family and friends should use the public restrooms. Medical studies have shown that waterless hand gel is the best method to clean hands. At certain times soap and water can be used. Remind people around you to use hand gel or soap and water to clean their hands.

Lost & Found

To prevent losing your personal items, please label and keep them in your bedside stand. These items could get lost in bedding, on food trays or in gown pockets. If you lose something, tell the nursing staff right away. Our security staff will make every effort to find it. If we find an item after you leave, we will contact you to arrange for pick-up or delivery.

Medical Equipment/Electrical Devices

For your safety, electrical devices or appliances, including battery chargers and computers, cannot be brought into the intensive care units. In other areas of the hospital, these may be allowed but must be approved by your nurse. The clinical engineering team may need to test some devices or appliances.

Overnight Accommodations

If family members need to stay overnight, we will try to provide on-site sleeping and shower accommodations. Ask your nurse for more details or for information about nearby lodging.

Personal Property & Valuables

Bring your ID and insurance cards with you to the hospital. You may also bring personal care items, pajamas, a robe, slippers or shoes. Please put your name on all items, including eyeglasses, hearing aids and assistive devices such as canes or walkers.

Please do not bring valuables, large amounts of cash, personal papers or jewelry.

Satisfaction Survey

You may receive a Patient Satisfaction Survey from the hospital asking about your stay. Please fill out the survey and mail it back in the stamped envelope provided. We take pride in the quality of the services we provide to you, but we know that there is always room for improvement. We will consider your comments and respond to areas that need attention. Thank you for helping improve our hospital.

Smoke-Free Environment

Employees, visitors and patients will observe the non-smoking policy of the facility. Smoking is not permitted on any property owned by the Medical Center.

Spiritual care

Chaplains are here to help with your spiritual needs. An on-call chaplain is available 24 hours a day. If you prefer to see your own clergy, please feel free to call them. Everyone is welcome to use our chapel (open 24 hours a day), located on the first floor of the hospital between Registration and the Emergency Department.

Telephones

Cellular phones may not be used in certain areas.

Telephone numbers:

Hospital Main Line: 262-673-2300
Administration: 262-670-7223
Admitting Services: 262-670-7200
Cashier: 262-670-7296
Chaplain/Pastoral Care: 262-670-7385
Emergency Services: 262-670-7201
Financial Counseling: Ext. 0
Fire: Ext. 41
Food Service: 262-670-7226
Gift Shop: 262-670-7207
Medical Records: 262-670-7245
Notary Public: 262-670-7245
Operator: Ext. 0
Pharmacy: 262-670-7206
Philanthropy/ Donations: 262-329-1072
Security Services: Ext. 0
Social Services: 262-670-7539
Volunteer Services: 262-670-7203

Transportation

The Medical Center Foundation of Hartford and Washington County Shared Ride Taxi Service offers free transportation for Washington County residents to and from:

  • Aurora Medical Center appointments, Hartford
  • Aurora Medical Center – Adult Day Service Center, Hartford
  • Aurora Clinic appointments, Hartford and Slinger
  • Aurora Rehabilitation appointments, Hartford
  • Aurora Ambulatory Care Center, Hartford
Please contact Washington County Shared Ride Taxi at 800-925-9590 between 7 a.m. and 5 p.m. Please give 24 hours notice for pickups and cancellations.

This free service is supported by contributions to the Medical Center Foundation of Hartford. 

Visiting Hours & Policies

Visiting hours are between 11 a.m. and 8 p.m. Some medical conditions or scheduled procedures may limit visiting times. Family and friends may call the nursing unit for more information. Children are welcome to visit but must be supervised at all times by an adult. Pets are allowed in certain cases with prior approval. In the intensive care units, family members may visit for 15 minutes every 2 hours.

Amenities

ATM

There is an ATM located near the Financial Counseling office.

Gift Shop

In our first floor gift shop you will find unique gifts, care products, seasonal items, fresh flowers and plants, greeting cards, magazines and stamps. 

Hours of operation:
Weekdays, 10 a.m. to 4 p.m.
Saturday, noon to 3 p.m.
Closed Sundays and holidays

Newspapers

You may purchase local newspapers outside the entrance to the hospital. Ask your nursing assistant for help.

Vending 

Our vending areas are located outside of the cafeteria and in the Emergency Room area. Vending is open 24 hours a day.

Floor Plans/Wayfinding

Coming in for an appointment or a visit? We can help you find your way. 
 

Prepare for Your Surgery

Planning ahead can help reduce your stress. Follow this checklist.

Getting Ready for Your Visit

Tips for a successful visit to the hospital or your doctor.

Your Life Your Health

myAurora makes it easy to manage your care online, anytime.