Visitor Information &Amenities

Visiting Hours

We offer a flexible visitors policy. Patients may determine when friends and family visit.

Parking

There is plenty of parking around the hospital.

Cafeteria

The Sheboygan Memorial Cafeteria is located on the ground floor. Hot meals are served 7 to 9 a.m., 10:45 a.m. to 1:30 p.m. and 4:30 to 6:30 p.m. The soup and salad bar is open 11 a.m. to 6:30 p.m.
 
Guest trays are also available for family members who wish to dine with you in your room during regular patient meal times. Order and pay for guest trays through the nutrition services representative.
 
 
Food and soft drinks are available 24 hours a day through vending machines and microwaves located in the cafeteria area at Sheboygan Memorial.

Care Concerns

Your quality of care and is our top priority. If you have a question or concern, you have the right to voice complaints regarding the care receive. You may share your concern with any caregiver. The complaint will be reviewed and, when possible, immediately resolved.

In the event you are not satisfied with the medical center's resolution of your complaint, you may contact the Wisconsin Division of Quality Assurance:

Wisconsin Division of Quality Assurance
P.O. Box 2969
Madison, WI 53701-2969
Fax: 608-267-0352

Discharge Planning & Case Management

Discharge planning actually begins at the time you enter the medical center. A case manager will help you and your family plan your care during and after hospitalization. The case managers can help you obtain:

  • Skilled nursing care in your home
  • Nursing home care
  • Public health care
  • Home medical equipment
  • Hospice care
  • Community resources
Your nurse can help you contact your case manager.

Health Information Department

After signing a consent form, you or your authorized representative may read your medical record. You may also get a copy of your X-ray report or have your X-rays sent to another health care provider. Your request may take 24 hours to complete. We charge a fee to cover the cost of copies.

Our Health Information Department is open Monday through Friday, 7 a.m. to 4:30 p.m. It’s closed on holidays and weekends.

Mail & Flowers

All mail, flowers and gifts coming to the medical center are promptly delivered to you. If you have already left, the items will be re-addressed and forwarded to your home.

Meals

Nutrition services staff will ask you to select your meals according to the diet your doctor ordered. Please let the staff know if you have any specific food concerns. Ask to speak with a registered dietitian if you have any questions about your diet.

Patient Rooms

For patients’ safety, bedrails are used at the nurse's discretion. Always keep your bed in the low position. Avoid using bedside tables or furniture with wheels for support. Always ask for help when you need it.

When you push the button at your bedside, our nurse call operator answers your call and sends your request to the proper staff member.

Patient Satisfaction Survey

After you go home, you may receive a written or telephone satisfaction survey. This gives you a chance to make any comments and suggestions, or address any problems you experienced. The information you give us in the survey helps us to improve our services.

Smoke-Free Environment

The medical center is smoke-free. Talk with your doctor or nurse if you are concerned about nicotine withdrawal.

Spiritual Care

The chaplain is available at Aurora Sheboygan Memorial Medical Center from 9 to 5pm Monday through Friday to meet your spiritual and emotional needs. To contact the chaplain, dial (920) 451-5314 or 0 for the operator.

Spiritual care volunteers are available nights and weekend. Your nurse can help you reach a volunteer. If you prefer to use your own clergy, please contact them.

Everyone is welcome to use our Spirituality Hospitality Room located on the first floor next to the gift shop. It is available 24 hours a day.

Telephones

To place a local call: 9 + the number you are calling
To place a long distance call: Our long distance carrier is MCI. To reach MCI, dial 9 + 0 + 0. To reach another carrier, dial 9 + 0.

You can call collect or charge a call to your home or a credit card. To call inside the medical center, simply dial the 4-digit extension number. You can purchase prepaid phone cards in the cafeteria.

Television

A color television is mounted on a "gravity free" arm in your room for easy adjustment. A remote control is available.

Channel 7 at Aurora Sheboygan Memorial Medical center is our own station. Channel 7 broadcasts chapel services, area church services, relaxation tapes, and a variety of health and disease education videos. Your admission folder contains the Channel 7 schedule. You may also request the health videos listed in the program guide to be broadcast at a special time. 

Channel 24 is "The Patient Channel." GE Medical Systems operates The Patient Channel, which has a wide variety of up-to-date health education topics. 

Channel 8 broadcasts WHBL radio.

Valuables

We suggest that you leave valuables at home or send them home with a family member or friend. Your nurse can store your valuables in the medical center safe if you cannot send them home. The medical center is not responsible for any valuables not placed in the safe. 

Only send home items you will not need during your stay. Keep eyeglasses and dentures in proper containers to avoid loss or damage. Send medicines home with a family member after your nurse has reviewed them. Do not take any of your own medications, even aspirin or over-the-counter medications. 

You may use your own small, personal electrical appliances such as hair dryers, curling irons and shavers. Devices must be in good working order with no damaged cords.

The Plant Operations department must check all other electrical devices before use. Please talk to your nurse about appliance use when you are admitted.

Visiting Hours & Policies

There are no set visiting hours unless your medical condition requires visiting restrictions.

Special visiting hours apply for patients in Behavioral Health units at Aurora Sheboygan Memorial. Ask your nurse for details.

Visitors with colds, flu or contagious illnesses should not visit.

Volunteer Patient Advocate

A volunteer patient advocate may visit you during your stay to ask questions about your experience at our medical center. Feel free to voice your opinions or concerns, good or bad. Your comments will be passed on to the appropriate people.

Amenities

Gift Shop

Aurora Sheboygan Memorial Gift Shop is located on first floor at the visitor entrance. Hours are Monday through Friday, 9 a.m. to 4 p.m.

Newspapers

Patients at Aurora Sheboygan Memorial Medical center may receive a free copy of The Sheboygan Press on weekday afternoons. The Milwaukee Journal Sentinel and USA Today papers are also available weekday mornings in the lounges.

Vending Machines

Food and soft drinks are available 24 hours a day through vending machines and microwaves located in the cafeteria area at Sheboygan Memorial.

Wi-Fi

Free wireless access is available for patients and their families to use in all public areas within Aurora Sheboygan Memorial Medical Center. These areas include patient rooms, lounges, the cafeteria, lobbies, patient corridors and any other area open to the general public.

Hospital staff cannot provide technical assistance for Wi-Fi or devices. There is no guarantee that your wireless device will work within our network. The hospital assumes no responsibility for the safety and security of a patient's or family member's personal equipment.

Floor Plans/Wayfinding

Coming in for an appointment or a visit? We can help you find your way. 
 

Prepare for Your Surgery

Planning ahead can help reduce your stress. Follow this checklist.

Getting Ready for Your Visit

Tips for a successful visit to the hospital or your doctor.

Your Life Your Health

myAurora makes it easy to manage your care online, anytime.