Advocate Aurora Health contributed $2.1B to community charitable care and services in 2018

Programs expand access and remove barriers to care, prevent illness and address social and behavioral factors influencing wellness

September 03, 2019

Downers Grove, IL and Milwaukee, WI – Advocate Aurora Health contributed $2.1 billion in charitable care and services in 2018, a more than $110 million increase over the previous year. To respond to unique community needs across its geographic footprint, the not-for-profit health system sponsored numerous programs and services, including behavioral health and school-based care, wellness screenings, workforce development initiatives, community-building efforts and more.

Advocate Aurora Health's diverse and robust community programs focus on expanding access and removing barriers to care, as well as preventing illness, properly managing health concerns and addressing social and behavioral factors that influence wellness in our communities.;

"These critical programs and services reflect our commitment to building healthy communities and our team members' dedication to helping people live well both within and beyond our hospital walls," says Jim Skogsbergh, president and CEO of Advocate Aurora Health. "By taking a collaborative, data-driven approach to addressing gaps in care with community stakeholders, together we are creating better conditions for health and well-being."

Advocate Aurora Health is one of the largest providers of community care, outreach and education in Illinois and Wisconsin. Community benefits contributions in 2018 included:

  • Charity and other uncompensated care that is provided free, subsidized or without full reimbursements from Medicare, Medicaid or other government-sponsored programs
  • Subsidized health services that respond to unique community needs, including trauma services, behavioral health services, health screenings, immunization programs, school-based health care and other community outreach programs
  • Community-building initiatives, workforce development programs and neighborhood support
  • Education to train physicians, nurses, radiology technicians, physical therapists and a host of other highly skilled health care professionals
  • Volunteer services provided by team members who donate time to supporting their communities and by community members who volunteer at Advocate Aurora Health sites of care
  • Language assistance and interpreter services, as well as translation for signage, forms, brochures, patient education materials and information in languages other than English
  • Contributions of equipment, supplies, and meeting and clinic space, as well as other assistance to community groups

One of hundreds of programs carried out in communities from northeast Wisconsin to central Illinois, the Aurora Healing and Advocacy Services Forensic Nurse Examiners (FNEs) provide free, trauma-informed care and follow-up referrals at Aurora Sinai Medical Center in Milwaukee, resulting in individual and group counseling sessions for more than 4,300 people in 2018. Dedicated FNEs assisted survivors through interventions with employers, creditors, landlords and academic institutions; as well as transportation needs, interpreter service encounters, crisis interventions and on-scene crisis responses.

In Oak Lawn, Illinois, Advocate Christ Medical Center's Primary Care Connection program connects patients that seek routine care in the emergency department (ED) with more appropriate, lower acuity care options available in their communities. Community health workers also assist with care coordination, schedule follow-up appointments and link patients with local social services that can contribute to their overall well-being. The result is prevention of inappropriate ED utilization and subsequent readmissions. Since the program launched in 2016, it has expanded across multiple hospitals and served more than 20,000 patients.

To learn more about our community benefits programs and services in Illinois, click here. For Wisconsin, click here.

About Advocate Aurora Health
Advocate Aurora Health is one of the 10 largest not-for-profit, integrated health systems in the United States and a leading employer in the Midwest with more than 70,000 employees, including more than 22,000 nurses and the region's largest employed medical staff and home health organization. A national leader in clinical innovation, health outcomes, consumer experience and value-based care, the system serves nearly 3 million patients annually in Illinois and Wisconsin across more than 500 sites of care. Advocate Aurora is engaged in hundreds of clinical trials and research studies and is nationally recognized for its expertise in cardiology, neurosciences, oncology and pediatrics. The organization contributed $2.1 billion in charitable care and services to its communities in 2018. We help people live well.


News Media Resources

Public Relations Guidelines and Procedures

The public relations team at Aurora Health Care operates under the following guidelines and procedures:

To arrange interviews, press should call public relations. A member of our team can help access a specialist. If the person a reporter requests is not available, we may be able to provide an alternative source.

Protecting the privacy of patients and families is our responsibility; it's also the law. Please do not come to our sites unannounced. Rather, contact public relations and we will find experts for interviews and connect you. We'll also make an effort to contact patients upon your request to ascertain their interest in being interviewed.

Ensuring patient confidentiality and privacy, and exhibiting sensitivity to all of the patients, families and employees at Aurora Health Care is of vital concern. Therefore, reporters, film crews and photographers must always be accompanied by a public relations team member while on any of the campuses.

To be photographed or videotaped at Aurora Health Care, patients or their legal guardians must sign a consent form. A member of our public relations team can arrange this.

Because of the federal Health Insurance Portability and Accountability Act of 1996 (HIPAA) patients over 18 or their legal guardian must complete a release form before anyone who works at Aurora Health Care can release confidential information about a patient. A member of our public relations team can arrange consent

Reporters inquiring about a patient’s condition should contact a member of our public relations team, with the individual's full name.