Aurora Offers Innovative Reservation System for all Urgent Care Clinics

Online system delivers convenience, shortens wait times

July 12, 2016

Milwaukee, Wis. – Continuing in the tradition as Wisconsin’s most convenient health care provider, Aurora Health Care is now offering online reservations for all Aurora Urgent Care clinics, allowing patients to reserve a convenient appointment time and location before visiting an Aurora Urgent Care clinic. Launched at select sites in fall 2015, Urgent Care reservations are now available for all of Aurora Health Care’s more than 30 Urgent Care locations.

Aurora Urgent Care clinics are ideal for patients with severe colds and coughs, cuts that may require stitches and other ailments. Patients can visit Aurora.org/waittimes via mobile device or computer where they can locate Aurora Urgent Care clinics, compare wait times and make a reservation for a specific time.

“Offering Urgent Care reservations is another way Aurora Health Care is putting patients first, and adding even more convenience to our high-quality care,” said Dr. Andy Anderson, chief medical officer for Aurora Health Care. “When someone is in need of an Urgent Care clinic, time is of the essence and this new online tool makes it even easier to receive the great care people expect from their Aurora provider.”

Aurora Health Care offers more Urgent Care locations than any other provider in eastern Wisconsin, and works closely with consumers to discover and develop innovative ways to provide access to award-winning care. Patients indicated waiting for care was inconvenient, so Aurora designed a program to reduce wait times. 

Early surveys from patients who have used Aurora Urgent Care reservations are very positive, with nearly all patients describing the process of making the reservation as “very easy.”

After an online reservation is made, the patient receives a reminder via text message to ensure they do not miss their Urgent Care appointment. Patients do not need to be a previously-established Aurora patient to use the system.

To find an Aurora Urgent Care clinic location, view wait times or make an Urgent Care reservation, visit Aurora.org/waittimes.

 

About Aurora Health Care

Aurora Health Care is a not-for-profit Wisconsin-area health care provider and a national leader in efforts to improve health care quality. Aurora offers services at sites in more than 90 communities throughout eastern Wisconsin and northern Illinois. Aurora is Wisconsin's most comprehensive health care provider and the state's largest private employer. Aurora serves more than 1.2 million patients every year via a comprehensive network of facilities, services and providers, including 15 hospitals, 159 clinics, 70 pharmacies and 32,000 amazing Caregivers. As evidenced by more than 400 active clinical trials, Aurora is dedicated to delivering innovations to provide the best possible care today, and to define the best care for tomorrow. Get helpful health and wellness information via the Aurora MyHealth blog, our Facebook page, our Twitter account and our Pinterest account.

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