How can I pay my bill using MyAdvocateAurora?
- Sign in to MyAdvocateAurora.
- From the Billing menu, select View & Pay Your Bill.
- If multiple accounts are visible, select the account you’d like to pay.
- Select Pay.
- Select the amount you’d like to pay (Amount Due or Outstanding Balance), or fill in Other Amount.
- Choose your Payment Method or add a new payment method.
- Follow the on-screen prompts to complete your transaction.
How can I pay another person's bill using MyAdvocateAurora?
You’ll need the following information in order to make a payment for another person:
- Guarantor account number and guarantor last name, OR
- Guarantor account number and guarantor’s date of birth, OR
- Guarantor account number and the last four digits of the guarantor’s social security number
When you have the right information:
- Go to the MyAdvocateAurora sign in page, but don’t sign in.
- Select Make a Payment on the right.
- Follow the on-screen prompts to make a payment for another person.
How can I view my Past Statements using MyAdvocateAurora?
- Sign in to MyAdvocateAurora.
- From the Billing menu, select View & Pay Your Bill.
- Select the account you wish to view.
- Under Account Type, select See Account Detail.
- Scroll down to see the Statements section of the page.
- Select the date of the statement you wish to view.
How can I view my Billing History and Receipts using MyAdvocateAurora?
- Sign in to MyAdvocateAurora.
- From the Billing menu, select View & Pay Your Bill.
- Under Last Payment, select See Recent Payments.
- Choose a date range for the Billing History and Receipts you’d like to view.
- Select View Payments.
- You’ll see a list of all payments made during the selected time period, including the date, payment description, payment source and amount paid.
I was told my credit card would expire before the end of my payment plan. What should I do?
In order to maintain security, it’s important to verify your credit card info at least once every 12 months. If your card is expiring, please update your account with a new card so your payment plan remains current.
As a reminder, Aurora Health Care, Aurora at Home, and Advocate Health Care send bills separately — this means if you have payment plans for more than one of these entities, you must enter your new card information for each of them separately.
What do I do if there is a billing error?
Contact Billing Customer Service at 800-326-2250 or send us a message (in MyAdvocateAurora, select Contact Customer Service from the Messaging menu and follow the on-screen prompts).
If you have other questions about billing, insurance or making payments outside of MyAdvocateAurora, view our Billing FAQs.
You can also email the MyAdvocateAurora support team at MyAdvocateAuroraSupport@aah.org or call us toll free at 855-624-9366.