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Get Medical Records

Get Medical Records

How to Get a Copy of Your Medical Records

Did you know you have the right to get a copy of your medical records from Aurora? Also known as protected health information (PHI), your medical records are available to you in the format you prefer (paper, email, CD, etc.). You can even get medical records online.

Your medical records can be sent to anyone, including health care providers, employers or organizations. You can also request copies of your medical records for your own personal use.

There are 4 ways to request medical records from Aurora:

  1. Visit LiveWell: Our LiveWell app and website make it easier than ever to request your medical records. Visit our LiveWell web page to learn more about it and create an account. If you already have an account, just sign in, go to the Quick Links to the right and select Request medical records. 

  2. Use the Patient Health Information Access Request Form [DOWNLOAD]

  3. Use an Authorization for Disclosure Form. Depending on where you live and what type of medical records you want to access, there are 3 forms to choose from:

    • Authorization for Disclosure of Protected Health Information – standard [DOWNLOAD]. Choose this form if you’ve gotten medical care at Aurora locations besides Aurora BayCare Medical Center.
    • Authorization for Disclosure of Protected Health Information – Aurora BayCare Medical Center [DOWNLOAD] Choose this form if you need medical records from BayCare Medical Center in Green Bay, Wisconsin.
    • Authorization for Disclosure Including Behavioral Health Information and/or Records [DOWNLOAD]. Choose this option if you need to get medical records related to behavioral or mental health care services.
  4. Write a letter

    If you don’t want to complete one of the forms listed above, you can write us a letter requesting the release of your health information.

    Make sure to include the following information in your letter:

    1. Patient first name, last name and date of birth
    2. The specific health information you’d like released (e.g. specific date of service, specific condition, specific physician, date range, etc.)
    3. The medical record format you prefer (paper or electronic)
    4. The person designated to receive the records
    5. Where to send the records of your health information
    6. The signature of the person whose medical records will be released (or their legal representative)

If you have questions about how to request medical records, call (414) 979-4590.

Submit Your Request

3 Simple Ways to Submit Your Request for Medical Records

Once you’ve chosen how you’d like to request your medical records, there are 3 easy ways to submit your request.

  1. Submit your request by email. It’s easy to get medical records online – whether you complete one of the forms listed above or write us a letter. Simply email your completed request – including any forms or letters as an attachment - to

  2. Mail your request to:

    Aurora Health Care
    Attn: Health Information Management
    8901 W Lincoln Ave
    West Allis, WI 53227
    PHONE: (414) 979-4590
    FAX: (414) 385-8032

  3. Drop off your request at any Aurora Health Care Facility.


Vaccine Update

We’re vaccinating anyone in Illinois and Wisconsin who’s 16 and older – whether you’re our patient or not – with the Moderna and Pfizer vaccines. We’ve paused use of the Johnson & Johnson vaccine. See why.


If your medical records are being sent directly to a doctor or other health care provider, there is no fee. For other types of requests, there may be a reasonable, cost-based fee.

If you have questions about possible costs associated with getting medical records, call (414) 979-4590.