AppointmentsFAQs

Appointments

Can I make an appointment with a doctor I've never seen before?

You may be able to book a first-time appointment with a primary care provider if that provider is part of your Care Team.

If you don’t see a primary care provider in your account, or if you need to book another type of appointment for the first time, use our Find a Doctor search tool.

Once you’ve seen a doctor in person, you’ll be able to book follow-up appointments within your myAurora account.

What types of appointments can I book online?

The types of appointments you can book through myAurora depend on your age, gender and how long you’ve been seeing your doctor.

For instance, if you’re a new patient, you’ll be able to schedule an appointment with a primary care doctor only.

If you’re an established patient – you’ve seen the provider before, you’ve seen them within the past 18 months, and your provider allows online scheduling – you’ll be able to book appointments for:

  • Routine follow-ups
  • Physical exams
  • Illness/Injury exams
  • Workers comp exams
  • GYN problems
  • GYN yearly exams
  • OB checks
  • Annual mammograms*

*When scheduling a mammogram online, you’ll need to complete a questionnaire. If your answers to certain questions fall outside the question parameters for a simple screening mammogram – or if it’s been less than a year since your last mammogram – you’ll need to call your provider to make the appointment.

How do I book an appointment online?

  • Sign in to myAurora
  • Select Visits in the top navigation bar
  • From the dropdown menu, select Schedule an Appointment
  • Choose the appointment type and provider
  • Follow the on-screen prompts to schedule your appointment

If you’re unable to schedule an appointment directly, go to Visits > Request an Appointment. You can then submit an appointment request with your preferred date and time.

Why can't I make an appointment with the doctor I want to see?

There are a few reasons why you may not be able to make an appointment with the doctor you’d like to see:

  • If you haven’t seen your provider within the last 18 months, or you don’t have an upcoming appointment scheduled with them, you won’t be able to schedule an appointment with them online. Instead, you’ll need to call their office to schedule your appointment.
  • Physicians associated with Aurora's Behavioral Health program are not currently part of the myAurora system, so you won’t be able to schedule behavioral health appointments online.
  • Only certain types of appointments are available for online scheduling. If you don’t see the type of appointment your need, call your provider directly.
  • Some appointments require more time than others. There may not be enough time available for the type of appointment you’re trying to schedule.
  • Some providers do not utilize the myAurora scheduling tools.

If you have further questions about scheduling an appointment online, you can send us a message. Within myAurora, go to Messaging > Ask Customer Service and follow the on-screen prompts.

Why am I unable to schedule a radiology appointment?

With the exception of simple screening mammograms, it’s not possible to make radiology appointments online through myAurora. This is due to the complex nature of most radiology appointments and the special instructions that go along with each appointment.

Contact the radiology clinic directly to make an appointment. If you’re unsure which clinic you should contact or have other questions, call your doctor’s office.

Why am I unable to schedule a lab appointment?

At this time, it’s not possible to make a lab appointment online through myAurora. You’ll need to contact the lab to make an appointment, or call your doctor’s office for assistance.

Why am I unable to schedule an appointment for my child ages 12 to 17 years old?

Due to state and federal regulations, as well as Aurora's corporate policy, we limit online access for 12 to 17-year-old patient records. For children aged 12-17, myAurora access is limited to viewing allergies, histories, immunizations and customer service requests.

If you’d like to schedule or cancel an appointment for your 12 to 17-year-old, please call your provider directly.

How can I reschedule an appointment?

If you need to reschedule an existing appointment, you can often do it right from within your myAurora account:

  • Sign in to myAurora
  • In the top navigation bar, select Visits > Appointments & Visits
  • Select the visit you’d like to reschedule
  • Click the green Details button
  • Select the green Reschedule button and follow the prompts to book a new appointment

Please keep in mind that not all appointment types can be rescheduled. For example, only appointments that were originally scheduled within myAurora can be rescheduled through myAurora. You can reschedule other types of appointments by calling your provider’s office directly.

How can I cancel an appointment?

  • Sign in to myAurora
  • In the top navigation bar, select Visits > Appointments & Visits
  • Select the visit you’d like to cancel
  • Click the red Cancel button
  • Choose your reason for cancelling
  • Click Confirm Cancellation

Why are some appointments listed as To-Do items?

Appointments listed as To Do items in My Plan of Care are recommended based on your age, gender and health history.

Click the green Request Appt button to schedule a convenient date and time with your doctor.

How can I schedule an appointment for my child/dependent?

If you are a proxy for your minor child under age 12, or for another person 18 or older, you can schedule an appointment for them in myAurora.

  • Sign in to your myAurora account
  • At the top of the page, you’ll see colored icons for each account you have access to.
  • Hover over the icons until you see the name of the dependent you’d like to schedule for.
  • Once you’ve selected their account by clicking their icon, choose Visits > Schedule an Appointment.
  • You can then follow the on-screen prompts to make an appointment for your dependent.

Still have questions?

See the Top 10 myAurora FAQs or View All FAQs

You can also email the myAurora Support Team at myAuroraSupport@aurora.org or call us toll free at 855-624-9366.