BillingFAQs

myAurora Billing

How can I pay my bill using myAurora?

  • Sign in to myAurora
  • In the top navigation bar, select Billing > View & Pay Your Bill
  • If multiple accounts are visible, select the account you’d like to pay
  • Click the green Pay button
  • Select the amount you’d like to pay (Amount Due or Outstanding Balance), or fill in Other Amount
  • Choose your Payment Method or add a new payment method
  • Follow the on-screen prompts to complete your transaction

How can I pay another person's bill using myAurora?

  • Go to the main myAurora sign in page here: https://my.aurorahealthcare.org/myAurora/
  • You’ll need the following information in order to make a payment for another person:
    • Guarantor account number and guarantor last name, OR
    • Guarantor account number and guarantor’s date of birth, OR
    • Guarantor account number and the last four digits of the guarantor’s social security number
  • Beneath Sign Up Now, select the green Make a Payment button
  • Follow the on-screen prompts to make a payment for another person

How can I view my Past Statements using myAurora?

  • Sign in to myAurora
  • In the top navigation bar, select Billing > View & Pay Your Bill
  • Select the account you wish to view.
  • Under Account Type, select See Account Detail.
  • Scroll down to see the Statements section of the page
  • Select the date of the statement you wish to view

How can I view my Billing History and Receipts using myAurora?

  • Sign in to myAurora
  • In the top navigation bar, select Billing > View & Pay Your Bill
  • Under Last Payment, select See Recent Payments
  • Choose a date range for the Billing History and Receipts you’d like to view
  • Click on View Payments
  • You’ll see a list of all payments made during the selected time period, including the date, payment description, payment source and amount paid

I was told my credit card would expire before the end of my payment plan. What should I do?

In order to maintain security, it’s important to verify your credit card info at least once every 12 months. If your card is expiring, please update your account with a new card so your payment plan remains current.

What do I do if there is a billing error?

Contact Billing Customer Service at 800-326-2250 or send us a message (within myAurora, go to Messaging > Ask Customer Service and follow the on-screen prompts).

If you have other questions about billing, insurance or making payments outside of myAurora, view our Billing FAQs.

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