E-Visits are part of our online care offering. This type of visit allows you to receive medical care from the comfort of home – or from wherever you happen to be.
During an E-Visit, you’ll fill out a “smart questionnaire” (a live, interactive questionnaire) about the specific symptoms you’re experiencing. An Aurora provider will evaluate your condition(s), offer a diagnosis and share a treatment plan – all by messaging you through myAurora in about an hour.
For minor illnesses like back pain, sinus infections and diarrhea, an E-Visit is a convenient, cost-effective alternative to going to the clinic or Urgent Care.
The fee for a completed E-Visit is $35.
If you’re covered by the Aurora Employee Health Plan, we’ll submit a claim to your insurance carrier on your behalf. If you have another health insurance plan, we’re unable to bill your insurance at this time.
We need your credit card information before the consultation to make sure the payment method is valid. A hold will be placed on your credit card, but it will not be charged until the consultation has been completed.
If we’re unable to complete the E-Visit because your condition requires in-person treatment, the transaction will be cancelled and your card will not be charged.
Any prescriptions, additional tests or other services will be billed separately. Only the consultation, diagnosis and treatment plan are considered part of the E-Visit.
E-Visits can only be used for non-urgent symptoms related to minor illnesses. You can use an E-Visit for yourself or for a child age 11 or younger for whom you are the parent or legal guardian.
Use an E-Visit for:
At any time during the E-Visit, the provider may advise you to seek in-person treatment. If it appears that your symptoms suggest an emergency, you’ll be advised to seek care at the closest emergency room.If we’re unable to complete your E-Visit, there will be no charge to your credit card.
An E-Visit can be used for yourself or on behalf of a child age 11 or younger for whom you are the parent or legal guardian.
You must be a Wisconsin resident and physically within the State of Wisconsin to request an E-Visit, because our health care providers are only licensed in Wisconsin.
IMPORTANT: Do not send requests on behalf of someone else, or about someone else’s health, unless they are your legal dependent.
Note to Parents and Legal guardians: When you submit an E-Visit on behalf of a minor child, you must use the child’s Proxy account in myAurora. Please do not use your own account to request an E-Visit for your dependent. Learn more about Proxy/Dependent care.
Once you’ve submitted your smart questionnaire (a live, interactive questionnaire) and payment information, a provider will respond to you through myAurora.
If you request care between 8am and 8pm Central Time, you’ll usually hear back from us within an hour. You’ll be provided with a diagnosis, treatment plan and prescription if you need one.
If we’re unable to treat you through an E-Visit, an Aurora provider will call you with next steps.
E-Visit hours are from 8am - 8pm Central Time, seven days/week. If you submit an E-Visit between the hours of 8:01pm and 7:59am, your E-Visit will be reviewed beginning at 8am the next morning.
If you submit an E-Visit request on a weekday between 8am and 5pm Central Time, your primary care physician (PCP) will be notified of your E-Visit submission if he or she participates in the E-Visit program.
If your PCP participates in the program and is available, he or she will address your E-Visit.
Otherwise, your E-Visit will be addressed by another qualified Aurora primary care or urgent care provider.
Between the hours of 8am and 8pm Central Time, you can expect a response within one hour. E-Visits submitted after 8pm Central Time will be addressed the following morning.
If you see another doctor besides your primary care physician, it’s still a good idea to follow up with your regular doctor after your E-Visit.
Not only will your regular doctor have access to your E-Visit record; they’ll use their intimate knowledge of your health history to make recommendations for follow-up care.