E-VisitFAQs

E-Visits

What is an E-Visit?

E-Visits are part of our online care offering. This type of visit allows you to receive medical care from the comfort of home – or from wherever you happen to be.

During an E-Visit, you’ll fill out a “smart questionnaire” (a live, interactive questionnaire) about the specific symptoms you’re experiencing. An Aurora provider will evaluate your condition(s), offer a diagnosis and share a treatment plan – all by messaging you through myAurora in about an hour.

For minor illnesses like back pain, sinus infections and diarrhea, an E-Visit is a convenient, cost-effective alternative to going to the clinic or Urgent Care.

How much does an E-Visit cost?

The fee for a completed E-Visit is $35.

Can I use insurance to cover the cost?

If you’re covered by the Aurora Employee Health Plan, we’ll submit a claim to your insurance carrier on your behalf. If you have another health insurance plan, we’re unable to bill your insurance at this time.

Why do I have to give my credit card before the visit?

We need your credit card information before the consultation to make sure the payment method is valid. A hold will be placed on your credit card, but it will not be charged until the consultation has been completed.

If we’re unable to complete the E-Visit because your condition requires in-person treatment, the transaction will be cancelled and your card will not be charged.

Will prescriptions, tests or other services be covered by the E-Visit cost?

Any prescriptions, additional tests or other services will be billed separately. Only the consultation, diagnosis and treatment plan are considered part of the E-Visit.

When should I use an E-Visit?

E-Visits can only be used for non-urgent symptoms related to minor illnesses. You can use an E-Visit for yourself or for a child age 11 or younger for whom you are the parent or legal guardian.

Use an E-Visit for:

  • Adult Conditions
    • Back Pain
    • Diarrhea
    • Cough
    • Headache
    • Red Eye
    • Sinus Problems
    • Urinary Problems
    • Vaginal Discharge/Irritation
  • Pediatric Conditions
    • Constipation
    • Diaper Rash
    • Head Lice
    • Painful Urination
    • Red Eye
    • Vomiting/Diarrhea

 

 

Can my E-Visit be cancelled?

At any time during the E-Visit, the provider may advise you to seek in-person treatment. If it appears that your symptoms suggest an emergency, you’ll be advised to seek care at the closest emergency room.

If we’re unable to complete your E-Visit, there will be no charge to your credit card.

 

Who can submit an E-Visit?

An E-Visit can be used for yourself or on behalf of a child age 11 or younger for whom you are the parent or legal guardian.

You must be a Wisconsin resident and physically within the State of Wisconsin to request an E-Visit, because our health care providers are only licensed in Wisconsin.

IMPORTANT: Do not send requests on behalf of someone else, or about someone else’s health, unless they are your legal dependent.

Note to Parents and Legal guardians: When you submit an E-Visit on behalf of a minor child, you must use the child’s Proxy account in myAurora. Please do not use your own account to request an E-Visit for your dependent. Learn more about Proxy/Dependent care.

What’s the process for completing an E-Visit?

  • Sign in to myAurora
  • Scroll down to Popular Features
  • Under Get Online Medical Care, click E-Visit
  • Accept the terms and conditions
  • Select the reason for your visit and choose a pharmacy
  • Follow the on-screen prompts to answer questions about your condition
  • Submit your credit card information

Once you’ve submitted your smart questionnaire (a live, interactive questionnaire) and payment information, a provider will respond to you through myAurora.

If you request care between 8am and 8pm Central Time, you’ll usually hear back from us within an hour. You’ll be provided with a diagnosis, treatment plan and prescription if you need one.

If we’re unable to treat you through an E-Visit, an Aurora provider will call you with next steps.

When are E-Visits available?

E-Visit hours are from 8am - 8pm Central Time, seven days/week. If you submit an E-Visit between the hours of 8:01pm and 7:59am, your E-Visit will be reviewed beginning at 8am the next morning.

Will my primary care physician perform the E-Visit?

If you submit an E-Visit request on a weekday between 8am and 5pm Central Time, your primary care physician (PCP) will be notified of your E-Visit submission if he or she participates in the E-Visit program.

If your PCP participates in the program and is available, he or she will address your E-Visit.

Otherwise, your E-Visit will be addressed by another qualified Aurora primary care or urgent care provider.

When can I expect a response from the physician?

Between the hours of 8am and 8pm Central Time, you can expect a response within one hour. E-Visits submitted after 8pm Central Time will be addressed the following morning.

Can I follow up with my E-Visit doctor after the visit?

If you see another doctor besides your primary care physician, it’s still a good idea to follow up with your regular doctor after your E-Visit.

Not only will your regular doctor have access to your E-Visit record; they’ll use their intimate knowledge of your health history to make recommendations for follow-up care.

Still have questions?

See the Top 10 myAurora FAQs or View All FAQs

You can also email the myAurora Support Team at myAuroraSupport@aurora.org or call us toll free at 855-624-9366.