Getting StartedFAQs

Getting Started

When should I use myAurora?

myAurora is a great way to manage your overall health. Use it to message your provider, get non-urgent medical advice, view test results, schedule non-urgent appointments, get prescription refills and more.

If you need same-day medical advice, please call your clinic directly.

If you're experiencing a life-threatening emergency, dial 911 immediately.

Why myAurora?

At Aurora Health Care, one of our goals is to make things as simple as possible for you. One way we are doing that is with myAurora.

We created myAurora to provide both caregivers and patients complete access to their health records. With myAurora, all of our doctors, hospitals, and clinics are on one system. If you see two doctors at two different places, your information will end up in one place: on your electronic health record. So you can easily access the information you need, all in one place.

When designing myAurora, we wanted to make sure it was easy to use and that it provided helpful information. We've added features for you to easily schedule appointments online, order prescription refills, and more.

Is my personal health information secure?

Yes, myAurora is a secure environment. For more information, please see Aurora Health Care's Privacy Policy.

Where do I start with myAurora?

Reading the FAQs is a good first step.

Once you're ready to try out myAurora:

  • Go to https://my.aurorahealthcare.org and click Sign Up Now to register for a myAurora account.
  • Enter the activation code provided during your visit.
  • If you don’t have an activation code, you can Create a myAurora Account by answering a few questions about yourself.
  • We’ll use your answers to connect your new account with your existing medical record.

What if I don't have an email account?

You will need an email account to access myAurora and receive updates through the system. If you don’t have an email address, you can create a free email account with Google, Yahoo and many other sites.

What are the computer system requirements for myAurora?

myAurora is supported by these browsers:

  • Microsoft Internet Explorer 11
  • Microsoft Edge (Any version)
  • Firefox 33 or above
  • Chrome 38 or above
  • Safari 6.1 or above

If you use Internet Explorer 11, we support:

  • Windows 10
  • Windows 8.1
  • Windows 7 with Service Pack 1 (SP1)

If you use Safari 6.1, we support:

  • Mac OS X v10.7 “Lion”

If you use our MyChart mobile application, we support:

  • Apple devices running iOS 9.0 or above
  • Android devices running 5.0*

*Android devices must have the Google Play Store installed in order to run myAurora. Because Amazon Fire and Kindle devices do not have the Google Play Store installed, you won’t be able to use the myAurora app on those devices.

Can I access myAurora through my tablet or mobile device?

You can access myAurora through your mobile device by downloading Epic’s MyChart app. Go to the App Store (iOS) or Google Play (Android) to download the app, then select Aurora as your provider.

You should also be able to download our app on your iPad, or on any Android tablet that has the Google Play store.

DISCLAIMER: myAurora is not fully optimized for all tablets. For instance, Android tablets that don’t come with Google Play do not support our app (this includes Kindle, Amazon Fire, etc.).

As we update myAurora, we’ll be making the tablet experience better.

Download myAurora for Android

Download myAurora for iOS

Who can sign up for myAurora?

Anyone 18 and older can sign up for myAurora.

Will all of my information transfer to myAurora when I register?

All of your information should transfer to myAurora. However, there are times when some information may not transfer. If you experience this, you can send us a message from within your myAurora account (Messaging > Ask Customer Service) or call us toll free at 855-624-9366.

To add missing medications or to update your medication list:

  • Contact your doctor through the Get Medical Advice feature available in myAurora (Messaging > Message Your Provider> Get Medical Advice)
  • If you have difficulty messaging your doctor directly, email the myAurora Support Team at myAuroraSupport@aurora.org or call us toll free at 855-624-9366

To add missing dependents/proxies (children under 18, spouse, parent):

  • Sign in to your myAurora account
  • Hover over the Messaging menu and select Request Family Access
  • Complete the online form
  • Click Submit Request

I've completed the registration, but the "submit" box is greyed out. What should I do?

If you’re unable to submit your registration, make sure cookies and JavaScript are enabled in your browser. See how to enable cookies and JavaScript for your browser.

You can also try clearing your browser cache to solve the problem.

If you’re still having trouble, email us at myAuroraSupport@aurora.org or call 855-624-9366.

I keep getting a redirect loop. How can I sign in to myAurora?

If you’re getting a redirect loop, make sure cookies and JavaScript are enabled in your browser. See how to enable cookies and JavaScript for your browser.

You can also try clearing your browser cache.

If this doesn’t solve the issue, contact us at myAuroraSupport@aurora.org or call 855-624-9366.

Miscellaneous FAQs

Why can't I use my browser's navigation buttons while using myAurora?

Use of your browser’s navigation buttons may cause myAurora to log you out automatically. Instead of using your web browser’s “back” and “forward” buttons, use the navigation tabs provided within the myAurora site to page forward and backwards.

I was interrupted while using myAurora. When I returned to the myAurora website, I found that I was signed out. What happened?

For security reasons, myAurora automatically times out after 20 minutes of inactivity. As an added precaution, and to protect your privacy, please sign out of myAurora whenever you leave your computer.

I was signed out of myAurora while using it. What happened?

Your myAurora session will automatically time out after 20 minutes of inactivity. A warning message will display after 18 minutes of inactivity.

If you were signed out before 20 minutes had passed, myAurora may have been unavailable due to system maintenance (generally, we try to perform system maintenance in the early morning hours, between midnight and 5 a.m.).

If you were automatically signed out, please wait 5-10 minutes before signing back in.

I’m having trouble with the myAurora mobile app. What should I do?

Not all myAurora features are available on the mobile app. If you’re having trouble using a particular feature through the app, try using our website instead.

Why do I see appointments, After Visit Summaries and test results from other health care organizations in my account?

We work with different health care organizations to provide you with the best patient experience possible. That means sharing tools – like electronic health records – so each of your caregivers has a complete view of your overall health. It also allows you to access much of your health information from Aurora and our affiliates in a single, secure dashboard. See our affiliates.

Why can I only see some information from other health care organizations, but not all of my information from those organizations?

Our affiliates can choose to take advantage of certain features within myAurora, but not others. Because of this, you may not be able to see all of your information from other health care organizations within your myAurora account. For example, you might not be able to schedule online appointments with certain providers or pay your bill online. If you’re having trouble, please call your provider’s office directly.

Still have questions?

See the Top 10 myAurora FAQs or View All FAQs

You can also email the myAurora Support Team at myAuroraSupport@aurora.org or call us toll free at 855-624-9366.