myAurora is a great way to manage your overall health. Use it to message your provider, get non-urgent medical advice, view test results, schedule non-urgent appointments, get prescription refills and more.
If you need same-day medical advice, please call your clinic directly.
If you're experiencing a life-threatening emergency, dial 911 immediately.
At Aurora Health Care, one of our goals is to make things as simple as possible for you. One way we are doing that is with myAurora.
We created myAurora to provide both caregivers and patients complete access to their health records. With myAurora, all of our doctors, hospitals, and clinics are on one system. If you see two doctors at two different places, your information will end up in one place: on your electronic health record. So you can easily access the information you need, all in one place.
When designing myAurora, we wanted to make sure it was easy to use and that it provided helpful information. We've added features for you to easily schedule appointments online, order prescription refills, and more.
Reading the FAQs is a good first step.
Once you're ready to try out myAurora:
You will need an email account to access myAurora and receive updates through the system. If you don’t have an email address, you can create a free email account with Google, Yahoo and many other sites.
myAurora is supported by these browsers:
If you use Internet Explorer 11, we support:
If you use Safari 6.1, we support:
If you use our MyChart mobile application, we support:
*Android devices must have the Google Play Store installed in order to run myAurora. Because Amazon Fire and Kindle devices do not have the Google Play Store installed, you won’t be able to use the myAurora app on those devices.
You can access myAurora through your mobile device by downloading Epic’s MyChart app. Go to the App Store (iOS) or Google Play (Android) to download the app, then select Aurora as your provider.
You should also be able to download our app on your iPad, or on any Android tablet that has the Google Play store.
DISCLAIMER: myAurora is not fully optimized for all tablets. For instance, Android tablets that don’t come with Google Play do not support our app (this includes Kindle, Amazon Fire, etc.).
As we update myAurora, we’ll be making the tablet experience better.
Anyone 18 and older can sign up for myAurora.
All of your information should transfer to myAurora. However, there are times when some information may not transfer. If you experience this, you can send us a message from within your myAurora account (Messaging > Ask Customer Service) or call us toll free at 855-624-9366.
To add missing medications or to update your medication list:
To add missing dependents/proxies (children under 18, spouse, parent):
You can also try clearing your browser cache to solve the problem.
You can also try clearing your browser cache.
Use of your browser’s navigation buttons may cause myAurora to log you out automatically. Instead of using your web browser’s “back” and “forward” buttons, use the navigation tabs provided within the myAurora site to page forward and backwards.
For security reasons, myAurora automatically times out after 20 minutes of inactivity. As an added precaution, and to protect your privacy, please sign out of myAurora whenever you leave your computer.
Your myAurora session will automatically time out after 20 minutes of inactivity. A warning message will display after 18 minutes of inactivity.
If you were signed out before 20 minutes had passed, myAurora may have been unavailable due to system maintenance (generally, we try to perform system maintenance in the early morning hours, between midnight and 5 a.m.).
If you were automatically signed out, please wait 5-10 minutes before signing back in.
Not all myAurora features are available on the mobile app. If you’re having trouble using a particular feature through the app, try using our website instead.
We work with different health care organizations to provide you with the best patient experience possible. That means sharing tools – like electronic health records – so each of your caregivers has a complete view of your overall health. It also allows you to access much of your health information from Aurora and our affiliates in a single, secure dashboard. See our affiliates.
Our affiliates can choose to take advantage of certain features within myAurora, but not others. Because of this, you may not be able to see all of your information from other health care organizations within your myAurora account. For example, you might not be able to schedule online appointments with certain providers or pay your bill online. If you’re having trouble, please call your provider’s office directly.
You can also email the myAurora Support Team at myAuroraSupport@aurora.org or call us toll free at 855-624-9366.