Medications & PrescriptionsFAQs

Medications & Prescriptions 

How do I request a prescription REFILL and a prescription RENEWAL?

Through myAurora, you can request refills on prescriptions at ALL Aurora pharmacies, including mail order prescriptions.

If refills are available, your request will be sent directly to the Aurora pharmacy of your choice. For prescriptions filled at non-Aurora pharmacies, check with the pharmacy to see if you have refills available prior to requesting a renewal.

Prescription Refills

If you have one or more refills remaining on a prescription at an Aurora pharmacy, you can request a refill through myAurora.

  • Sign in to myAurora
  • In the top navigation bar, select Messaging > Request Rx Refill
  • Check the box next to the prescription(s) you’d like to refill, then click Continue
  • Choose your pharmacy, pickup date and pickup time
  • If your refill has been successfully placed, you’ll see a confirmation message, date and time beneath "Your Prescriptions that were Refilled."
  • If no refills are available for your prescription, you may need to request a prescription renewal (see below).

Prescription Renewals

For new prescriptions or prescriptions without any refills available, you’ll need to get a prescription renewal from your doctor. You can request this renewal through myAurora.

  • Sign in to myAurora
  • In the top navigation bar, select Messaging > Request Rx Refill
  • Check the box next to the prescription(s) you’d like to refill, then click Continue
  • Choose your pharmacy, pickup date and pickup time
  • Click Submit Request
  • Under “Prescriptions Sent for Renewal,” you’ll see a message indicating you have no refills left on this prescription. Your doctor will be notified of your request for a renewal. They will either issue the renewal and send the renewed prescription to your pharmacy, or they will contact you directly.

It generally takes two business days to process a prescription renewal request.

What should I do if I find a medication error or inaccurate information in myAurora?

myAurora only lists information that’s been entered into our Electronic Medical Record (EMR) system. If this information is incorrect, it must be changed by your health care provider.

Please contact your clinic or discuss this with your provider directly. Once your physician corrects the information, it will be corrected in myAurora.

Still have questions?

See the Top 10 myAurora FAQs or View All FAQs

You can also email the myAurora Support Team at myAuroraSupport@aurora.org or call us toll free at 855-624-9366.