Proxy/Dependent CareFAQs

Proxy/Dependent Care

How can I view a family member’s medical information in myAurora?

Before you can view a family member’s information, you’ll need to obtain proxy access for their account.

Depending on your relationship to the patient, you’ll need to provide us with one of three types of documentation:

  • For access to an adult patient's record – the patient will need to give you permission to view their medical records in myAurora. The patient needs to provide us with a signed copy of the myAurora Delegated Access Form and proof of their identity. These documents can be mailed, faxed, emailed or brought to an Aurora facility in person.
  • If you have legal authority to make care decisions for another adult patient – in addition to the myAurora Delegated Access Form, you’ll need to provide us with a copy of applicable documentation (such as Power of Attorney).
  • For access to a minor dependent's record – you can request proxy access for your minor dependent through your myAurora account. Simply click the Request access to your child’s record quick link in the right-hand nav bar and follow the on-screen prompts. Account access should be available within 5 business days

You can mail, fax or email your signed proxy documents to:

Aurora Health Care
P.O. Box 090996
Milwaukee, WI 53224

Fax: 414-979-2717
Email: myaurorasupport@aurora.org.

Why do I need proxy access if I’m already the Power of Attorney?

While Power of Attorney lets you make certain decisions about a child or dependent’s health care, proxy access allows you to view their medical information within myAurora.

You can request proxy access for your minor dependent through your myAurora account. Simply click the Request access to your child’s record quick link in the right-hand nav bar and follow the on-screen prompts.

What information can I see in myAurora once I have access to my family member's account?

A full view is available for dependents between the ages of 0-11 and for adults 18 and older. A limited view is available for dependents between the ages of 12-17. The limited view provides access to information regarding allergies, customer service requests, histories, and immunizations.

Why can't I see my child's complete health information on myAurora?

Due to state and federal regulations as well as corporate policy, Aurora limits online access for 12 to 17-year-olds' patient records. For children aged 12 to 17, myAurora information is limited to allergies, customer service requests, histories, and immunizations.

How do I access my dependent or proxy's record through myAurora?

  • Sign in to myAurora
  • In the top navigation area, you’ll see colored icons for each account you have access to.
  • Hover over the icons until you see the name of the dependent whose account you’d like to access.
  • Click on the name of the person whose account you wish to view.
  • You’ll then be able to see their myAurora account information.

Still have questions?

See the Top 10 myAurora FAQs or View All FAQs

You can also email the myAurora Support Team at myAuroraSupport@aurora.org or call us toll free at 855-624-9366.