Your health and safety is our top priority. Get COVID-19 & vaccine information and see our visitor policy.

Video Visit

Seeing a provider from home – or from anywhere – is easy with a video visit using LiveWell. We’re here for you and your family 24/7.

Video Visit

What should I do if I have COVID-19 symptoms?

As we navigate the COVID-19 pandemic together, you can count on us for the care you and your family need. If you think you’ve been exposed to COVID-19 or are experiencing symptoms, use our symptom checker or call 866-443-2584. Learn more in our Resource Center


Need to see your doctor or specialist?

You can often schedule video visits with your primary care provider, specialists and other members of your care team. Call your provider’s office to schedule.

Check out our quick tutorial and FAQ to learn how to get started with a video visit with your provider.

Need care that can’t wait?

For minor health concerns like sore throat, pink eye or sprain, we’re here for you 24/7 – even holidays – with a Quick Care Video Visit. Get the help you need from one of our providers and get back to being you.

How a Quick Care Video Visit Works

How a Quick Care Video Visit Works

You can start a Quick Care Video Visit on our LiveWell app or website.

  1. Sign in to LiveWell and request a Quick Care Video Visit. 
  2. Complete PreCheck-In.
  3. Meet with the next available provider over video chat when it’s your turn.

Check out our quick tutorial and FAQ to learn about who’s eligible and how to get started.

Quick Care Video Visit Eligibility

Who’s able to get treated?

Anyone over the age of 18 who’s physically located in Illinois, Wisconsin or Michigan can start a Quick Care Video Visit. Our video visit providers are only licensed to practice telemedicine in Illinois, Wisconsin and Michigan.

You can also start a video visit on behalf of minors ages 2 up to 18 using their proxy account if you’re their legally authorized representative. Children under 2 aren’t eligible for video visits.

We’re able to provide Quick Care Video Visits if you have Medicare or Medicaid as your primary or secondary insurance.

Start a Quick Care Video Visit

Conditions We Treat with Quick Care Video Visits

  • Abdominal discomfort or upset stomach
  • Acid reflux
  • Acne
  • Allergies
  • Anxiety
  • Back pain
  • Breathing problems
  • Bronchitis
  • Colds
  • Constipation
  • Cough
  • COVID-19 (coronavirus)
  • Diarrhea
  • Eye discharge or drainage
  • Fever
  • Flu
  • Headache
  • Incontinence
  • Joint pain and stiffness
  • Minor burns
  • Minor skin injuries
  • Nasal congestion
  • Nausea and vomiting
  • Neck and back pain
  • Painful urination
  • Pink eye
  • Red eye
  • Respiratory flu symptoms
  • Respiratory infections
  • Runny nose
  • Sinus drainage
  • Sinus infections
  • Sinus problems
  • Skin rashes
  • Sore throat
  • Sprains and strains
  • Stuffy nose
  • Upper respiratory infection
  • Vaginal discharge and irritation
  • Vertigo

Get Virtual Care with E-visits

In addition to video visits, you also can do virtually anything for your health with e-visits. Answer a few questions and get your diagnosis sent to you. Watch for an email within an hour.

Learn More

Start a Quick Care Video Visit Now

Create a LiveWell account or sign in to get started.

Get the Mobile App

Our mobile app, LiveWell with Advocate Aurora Health, makes it easier than ever to do virtually anything for your health.


Vaccine Update

We're vaccinating anyone 12 and older in Illinois and Wisconsin. Schedule an appointment or walk in at select vaccine centers.