Video Visit Anytime, Anywhere

Find out how to get better in real time with a video call. Get care for sinus infections, headaches and more from anywhere.

Video VisitAnytime, Anywhere

Ready to Start a Video Visit?

Create an account or sign in to see available providers.

What should I do if I have COVID-19 symptoms?

As we navigate the COVID-19 pandemic together, you can count on us. We're committed to keeping you informed and guiding you to the care you and your family need. 

If you think you've been exposed to COVID-19 or are experiencing fever, cough or shortness of breath, start with our COVID-19 Symptom Checker or call 866-443-2584. Our symptom checker is the quickest way to find out what to do next, which could include a video visit.

We’re addressing video visit requests as quickly as possible and will contact you within 24 hours.

We appreciate your patience and understanding. Stay up to date about COVID-19 in our Resource Center.


What to Expect

You can start a video visit on your computer through your web browser, or you can start one on any mobile device using the LiveWell with Advocate Aurora Health mobile app.

Quick: Skip the drive. See a provider when you want.
Convenient: Start your visit wherever you have internet access.

Here’s how it works:

  1. Sign in to MyAdvocateAurora or the LiveWell app and request a video visit.
  2. Complete PreCheck-In.
  3. Meet with a provider over video chat when it’s your turn.
  4. Get your diagnosis, treatment plan and feel better soon.

Video Visit Eligibility

Who Can Use Video Visits?

Anyone over the age of 18 who’s physically located in Illinois, Wisconsin or Michigan can start a video visit. Our video visit providers are only licensed to practice telemedicine in Illinois, Wisconsin and Michigan.

You can also start a video visit on behalf of minors ages 2 up to 18 if you’re their legally authorized representative.

Children under 2 aren’t eligible for on-demand video visits – but talk to your pediatrician to schedule an in-person visit.

Find a doctor.

What to Expect


Skip the drive and the waiting room and see a doctor when you want.


See a provider trained in telehealth wherever you have internet access.


Video visits are just $49 with no hidden fees — an affordable alternative to an in-person visit.

Conditions We Treat with Video Visits

  • Bronchitis
  • Colds
  • Cough and sore throat
  • Diarrhea
  • Fever
  • Flu
  • Headaches
  • Red eye
  • Respiratory infections
  • Sinus infections
  • Sprains and strains
  • Vomiting

Get Virtual Care with E-visits

In addition to video visits, you also can do virtually anything for your health with e-visits. Answer a few questions and get your diagnosis sent to you. Watch for an email within an hour.

Learn More

Sign in and Get Started

Our patient portal makes it easy to start video visits.

Get the Mobile App

Our mobile app, LiveWell with Advocate Aurora Health, makes it easier than ever to do virtually anything for your health.