Contact Us

If this is a medical emergency, call 911 immediately.

Contact MyAdvocateAurora

Having trouble signing in to your account? Forgot your password or can’t see your medical records?

Contact MyAdvocateAurora Support (must be signed in) or email MyAdvocateAuroraSupport@aah.org.

You can also:

Billing

Contact Billing & Payment

If you have questions about your bill, your payment options, or the cost of health care services at Aurora, contact our Billing & Payment team or view our Billing & Payment FAQs.

 

Call 800-326-2250

Your Doctor

Contact your doctor

Need to contact your doctor, but aren’t sure how? Call 888-863-5502 or use our Find a Doctor search tool to get contact information for their office or clinic. You can also send a secure message to your doctor through your MyAdvocateAurora account.

Locations

Contact an Aurora hospital or clinic

Are you trying to contact a specific hospital, clinic or doctor’s office? Our Find a Location tool will help you find the phone number, fax number, address and hours of the location you’re looking for. You can also get detailed hospital maps by viewing our Hospital Visitor’s Guides.

This Website

Report a technical issue with this website

Contact us about broken links, webpages that don’t exist, and other technical concerns related to AuroraHealthCare.org.

Volunteer

Contact us about volunteering

Interested in becoming an Aurora volunteer? Check out our Volunteer FAQs to get answers to your questions about volunteering at an Aurora hospital or clinic. You can also give us a call or email our volunteer coordinator.

Careers

Contact us about careers at Aurora

Are you interested in a career with Aurora Health Care? Get answers to your questions about the online application process, specific job listings, and our Certified Nursing Assistant Program at AuroraHealthCareCareers.org.

To upload a resume, apply to jobs, or monitor a specific job, select the “View Career Opportunities” link below. If you don’t see your question answered on the website, feel free to send us a message.

News Media

Contact us with press inquiries

Are you a news or media professional trying to contact our PR team? Access our media kit, recent press releases and other press resources in the Aurora Media Center, or email us with general press inquiries.

Compliance & Integrity

Compliance & Integrity Hotline and Online Form

We’re committed to helping people live well. To fulfill this commitment ethically and with integrity, our code of conduct guides our choices to make sure we stay in line with our mission, purpose, values, and any laws or regulations that apply to us.

Patients, family members and Aurora team members are encouraged to contact us with any instances you feel we’ve fallen short of our commitment through our hotline or online form, hosted securely by an unbiased third party — EthicsPoint.

Call 888-847-6331 to report an issue.
Or find out how you can report a concern online.

What to Report

Patients and family members can report instances of

  • Patient safety issues
  • Violating any patient rights
  • Discrimination or improper treatment of a patient
    • Turning a patient away for inability to pay for care
  • Drug diversion (when a clinical team member diverts medication from a patient for their own use)
  • Improper documentation in a patient’s medical record

In addition to the above instances, team members can report instances of

  • Accreditation lapse resulting in improper payment for services
  • Retaliation based on reporting compliance issues
  • Possible conflicts of interest
  • A team member accepting a nonallowable vendor gift
  • Inaccurate claim submission, such as changing the diagnosis
  • Inappropriate financial relationships with physicians, such as providing free rent to an independent physician
  • Any apparent compliance violation

For more information about how to report a concern and what concerns are appropriate to report, visit Advocate Aurora Health’s EthicsPoint reporting system.

Privacy

Privacy Hotline and Online Form

We’re committed to helping people live well. To fulfill this commitment ethically and with integrity, our code of conduct guides our choices to make sure we stay in line with our mission, purpose, values, and any laws or regulations that apply to us.

Patients, family members and Aurora team members are encouraged to contact us with any instances you feel we’ve fallen short of our privacy commitment through our hotline or online form, hosted securely by an unbiased third party — EthicsPoint.

Call 888-847-6331 to report an issue.
Or find out how you can report a concern online.

What to Report

Patients, family members and team members can report instances of

  • Suspected inappropriate access to patient information
  • Suspected inappropriate sharing of patient health information
  • Suspected concerns that patient health information may have been exposed to an inappropriate recipient

For more information about how to report a privacy concern and what privacy concerns are appropriate to report, visit Advocate Aurora Health’s EthicsPoint reporting system.

 

Call 888-847-6331 (toll-free)

General

Contact us with general inquiries

Didn’t see your topic listed in the sections above? Send us a message using our general contact form.

Use this form to:

  • Share a positive Aurora experience
  • Change the number of emails you get from us
  • Give feedback about Aurora in the news
  • Find out where to get a specific service, i.e. “Which nearby clinics offer X-ray services?”
  • Stop receiving direct mail from Aurora
  • Issue a complaint

You can also send mail to:

Aurora Health Care Corporate Office
750 W. Virginia St.
P.O. Box 341880
Milwaukee, WI 53204