If you don't have health insurance, or if your insurance doesn't cover the entire cost of care, you're responsible for the remaining balance.
Remember – we're here to help!
If you don't pay your bill, or pay only part of your bill without setting up a payment plan, your account will become past due.
If you're on a payment plan that becomes delinquent, no new bills will be added to the plan.
Once your account is past due, Aurora Health Care may take certain actions to try to resolve the debt.
These could include…
We may also refer your past due account to a Contracted Collection Agency.
The collection agency may pursue the Extraordinary Collection Action of credit reporting in timelines that are permissible by federal law. Credit reporting will not take place until at least 240 days after the date of a Guarantor’s first post-discharge billing statement, and never when a Guarantor has a financial assistance application in pending status.
If pursued, all of these actions will take place over a period of time permissible by federal law. As a valued Aurora patient, you have certain rights when it comes to the collection process.
At Aurora, we understand that sometimes, life happens. That’s why we’re committed to helping you stay on track with payments and avoid the debt collection process altogether.
If you have any questions or concerns about our debt collection process, are unable to make your payments, or can no longer honor your payment plan, call us right away at 800-326-2250.