Notice of Nondiscriminationin Service Delivery

Advocate Aurora Health complies with all applicable State and Federal Civil Rights laws. No person shall be excluded from participation, be denied benefits, or otherwise subject to discrimination in any manner on the basis of race, color, national origin or ancestry, age, sex, sexual orientation, gender identity, religion, political belief or affiliation, order of protection status, military status, physical or mental disability or association with a person with a disability, marital status, or pregnancy. This policy covers eligibility for the access to service delivery and treatment in all Advocate Aurora Health programs and activities.

Advocate Aurora Health:

  • Provides free aids and services to people with disabilities to communicate effectively with us, such as:
    • Qualified sign language interpreters
    • Written information in other formats (large print, audio, accessible electronic formats, other formats)
  • Provides free language services to people whose primary language is not English, such as:
    • Qualified interpreters
    • Information written in other languages
  • Does not require individuals to rely on minor children, relatives, or friends to interpret

If you need these services at an Advocate Aurora Health location, notify a facility representative.

How to File a Service Delivery Complaint

If you believe that Advocate Aurora Health has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, sex, sexual orientation, or gender identity, you are encouraged to promptly file a grievance with:

Civil Rights Coordinator
750 W. Virginia Street, Milwaukee, WI 53204
Phone: 1-888-568-6845
Email: CivilRights@aurora.org

You can file a grievance in person, by mail, or email. If you need help filing a grievance, a Patient Relations Representative or the Civil Rights Coordinator is available to help you.

You can also file a civil rights complaint with the State or Federal Department of Health and Human Services, Office of Civil Rights. Complaints may be filed electronically, by mail, or by phone.

Illinois Department of Human Rights
James R. Thompson Center
100 W. Randolph Street, 10th Floor – Intake Unit
Chicago, IL 60601
Voice: 312-814-6200
TDD: 866-740-3952

Wisconsin Department of Health Services
Office of Civil Rights Compliance
One West Wilson Street, Room 651
P.O. Box 7850, Madison, WI 53707-7850
Voice: 608-266-1258
TTY: 800-947-3529
Fax: 608-267-1434
DHSCRC@dhs.wisconsin.gov

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
Voice: 800-368-1019
TDD: 800-537-7697
https://ocrportal.hhs.gov/ocr/portal/lobby.jsf