Notice of Nondiscrimination

Equal Opportunity in Service Delivery

Aurora Health Care complies with applicable Federal civil rights laws. No person shall be excluded from participation, be denied benefits, or otherwise be subject to discrimination in any manner on the basis of race, color, national origin or ancestry, sex, sexual orientation, gender identity, religion, age, political belief or affiliation, order of protection status, marital status, military status, physical or mental disability or association with a person with a disability, or pregnancy. This policy covers eligibility for the access to service delivery and treatment in all of the programs and activities.

Language Access Rights

Aurora Health Care:

  • Provides free aids and services to people with disabilities to communicate effectively with us. Aids and services include but are not limited to qualified sign language interpreters, written information in other formats such as large print, audio, etc.
  • Provides free language services to people whose primary language is not English, such as qualified interpreters and information written in other languages.
  • Does not require individuals to rely on minor children, relatives, or friends to interpret.

Individuals may file a complaint about the language access services provided to them.

How to File a Service Delivery Complaint

Aurora Health Care is in compliance with the applicable State and Federal civil rights laws relating to nondiscrimination in service delivery. All formal patient complaints must be filed within 180 days of the alleged discriminating event or treatment.

You are encouraged to discuss or file a complaint directly with the Civil Rights Coordinator regarding any perceived discrimination problems in service delivery or access to language services. The Civil Rights Compliance Coordinator may be reached Monday – Friday from 8:00 am. – 4:30 p.m. at 888-568-6845 or email CivilRights@aurora.org.

You may also mail your concern to:

Civil Rights Coordinator, Sr.
647 W. Virginia St., 4th Floor
Milwaukee, WI 53204

If you wish to file a formal discrimination complaint, please send a letter, stating that you are making a formal complaint, directly to the appropriate state or federal agency listed below.


U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)


Wisconsin Department of Health
Office of Civil Rights Compliance
One West Wilson, Room 651
P.O. Box 7850
Madison, WI 53707
Voice: 608-266-1258; TTY: 1-800-947-3529