Visitor Information &Amenities

Important Update

No-visitor policy

To keep our patients and team members safe, no visitors, with few exceptions, will be allowed until further notice. All potential visitors must be screened and wear a mask. Learn more about our no-visitor policy.


There is plenty of parking around the hospital.


The cafeteria is located on the first floor and is open 7 days a week.

Monday to Friday, 6:30 a.m. to 6:00 p.m.

  • Self-serve/toast available: 6:30 a.m.
  • Full-service hot breakfast: 7:00 to 9:30 a.m.
  • Full-service hot lunch: 11:30 a.m. to 1:30 p.m.
  • Limited self-service • Soup/salads/sandwiches/desserts: 2:00 p.m. to 6:00 p.m.
Saturday and Sunday, 6:30 a.m. to 6:00 p.m.

  • Self-serve/toast available: 6:30 a.m.
  • Continental breakfast: 7:00 a.m. to 10:30 a.m.
  • Full-service hot lunch: 11:30 a.m. to 1:00 p.m.
  • Limited self-service • Soup/salads/sandwiches/desserts: 2:00 p.m. to 6:00 p.m.

Cell Phones & Telephones

Cell phones and other radio transmission devices are not allowed in some areas of the hospital because they may interfere with certain types of medical equipment. Please ask your nurse where you can use your cell phone.

To place local calls:
  • Dial 9 + the number you are calling. 
To call inside Aurora Lakeland Medical Center, simply dial the 4-digit extension number.

To place long-distance call:
  • For outside operator services, dial 9 + 0
You can call collect or charge the call to your home or a credit card. Patients can charge calls to their home phone if the answering machine states their name on their home phone. You can purchase pre-paid phone cards at the Gift Shop.

Hand Washing

The best way to reduce your risk of infection is by washing your hands. Use a soap-and-water scrub for 15 seconds, or rub your hands with alcohol-based hand sanitizer until dry. This helps prevent infection in yourself and also those around you. Clean your hands before and after you eat, after you use the restroom, after you sneeze or cough, and any other time your hands get dirty.

Interpreter & Translation Services

The Interpreter and Translation Services department will provide services 24 hours a day at no cost to all patients with limited English proficiency, deafness or difficulty hearing. Children under the age of 18 may not interpret for any family member at any time. Please ask your nurse if you feel these services may be helpful to you or your family.


If you’re staying at an Aurora Medical Center for treatment, your dog can be brought in to visit with the permission of your care provider. Typically, dogs are the only pets allowed to visit, but you may ask your provider about other pets — the decision to allow other visiting pets is made on a case-by-case basis.

Ask your provider for details.

Smoke-Free Environment

Aurora Lakeland Medical Center has a tobacco-free environment. This means no smoking in or around the buildings. If you have concerns, please talk with your physician, nurse or respiratory care provider. Your physician can order a nicotine replacement option for you, like a patch or gum. Your nurse or respiratory care provider can provide you with a Smoking Cessation Packet.

Spiritual Care

Our chaplain is usually in the hospital during weekday hours but is also available to be called in for urgent needs in the evening or on weekends. Please ask your nurse or call the operator if you would like to contact the chaplain.


All medical/surgical patient rooms have a color television.

Visitor Food Services

Food is available for visitors through the cafeteria; snacks are available from vending machines. Food purchased in the cafeteria or from the vending machines may be taken to patients’ room. Patients need to check with their nurse if they request other food not on their diet.

Guest trays during regular patient meal times are available for $7 to visitors who wish to dine with patients in their room. Trays may be ordered using the same process as the patients do for Room Service; call ext. 3663 to place your order.  The Guest tray must be paid for at time of tray delivery. 


Gift Shop

Our gift shops are temporarily closed for the safety of our patients and team members. Thank you for understanding.

Vending Machines

Snacks and beverages are available 24 hours a day through vending machines. Vending machines are located outside of the cafeteria at Aurora Lakeland Medical Center and in the emergency department waiting area.

Floor Plans/Wayfinding

Coming in for an appointment or a visit? We can help you find your way. 

Prepare for Your Surgery

Planning ahead can help reduce your stress. Follow this checklist.

Getting Ready for Your Visit

Tips for a successful visit to the hospital or your doctor.

Your Life Your Health

Manage your care from anywhere, anytime.