Visitor Information &Amenities

Visiting Hours

Family and friends are welcome at any time. Between the hours of 8 p.m. and 6 a.m., visitors must check in with the security/greeter’s desk in the Emergency Department.

Parking

Free parking is available in the parking structure and surface lots surrounding the hospital. Free valet parking is available Monday through Friday, 7:30 a.m. to 5:30 p.m., at the main entrance of the hospital.

Cafeteria

The cafeteria is located on the lower level. Open 7 days a week including holidays, the hours of operation are:
 
  • Breakfast: 6:30 to 10 a.m.
  • Lunch: 11 a.m. to 3 p.m.
  • Dinner: 4 to 6:30 p.m.
  • Closed daily 10 to 11 a.m. and 3 to 4 p.m.
 
Vending areas are open 24 hours a day
 
  • Inside and outside of the cafeteria
  • ER area
  • First floor – main building

Communication Services

Our goal is to give every patient information in the way he or she understands best. We offer these services for patients who need them:

  • American Sign Language and assist devices for the deaf and hard of hearing
  • Tools for patients with vision problems
For patients and families who speak languages other than English:

  • Translated teaching materials and medical interpreters, 24 hours a day (For an interpreter, please ask your nurse.)

Discharge

Our hospital discharge time is 11 a.m. Whenever possible, we ask that you make arrangements to leave by this time once you are discharged by the doctor. This time allows us to prepare your room for use by other patients. Our staff can assist you and your family in making arrangements for discharge. If you have questions about your discharge, please ask your doctor or nurse.

Emergency Drills

The hospital conducts routine safety drills. You may see flashing lights or hear a series of bells or announcements that signal an emergency drill. During these drills, your door may be closed. Please stay in your room unless told otherwise by the nursing staff.

Flowers & Balloons

If flowers arrive for you, they will be brought directly to your room. However, flowers are not allowed in the intensive care units. Flowers and plants received after discharge will be returned to the florist so they can be sent to your home. Latex balloons are not allowed in the hospital because many people are allergic to latex.

Lost & Found

To prevent losing your personal items, please label them and keep them in your bedside stand. These items could get lost if placed in bedding, on food trays or in gown pockets. If you lose something, tell the nursing staff right away. Our security staff will make every effort to find it. If we find an item after you leave, we will contact you to arrange for pick-up or delivery.

Infection Control

To reduce the spread of germs, please do not visit a patient if you have symptoms of a cold, flu or other illness. The patient's bathroom is for the patient's use only. Family and friends should use the public restrooms.

Medical studies have shown that waterless hand gel is the best method to clean hands. At certain times, soap and water can be used. Remind people around you to use hand gel or soap and water to clean their hands.

Medical Equipment/Electrical Devices

For your safety, electrical devices or appliances, including battery chargers and computers, cannot be brought into the intensive care units. In other areas of the hospital, these may be allowed but must be approved by your nurse. The clinical engineering team may need to test some devices or appliances.

Overnight Accommodations

If friends and families wish to stay nearby, considers these local lodging options.

Personal Property and Valuables

Bring your ID and insurance cards with you to the hospital. You may also bring personal care items, pajamas, a robe, slippers or shoes. Please put your name on all items, including eyeglasses, hearing aids and assistive devices such as canes or walkers. Please do not bring valuables, large amounts of cash, personal papers or jewelry.

Security Services

For your safety, our property is patrolled 24 hours a day by security officers and electronic surveillance. The security staff will escort you and your visitors to your cars at night. They will also provide some emergency auto services upon request.

Smoke-Free Environment

This hospital is smoke-free. No smoking is allowed in the hospital or within 15 feet of any of the entrances. Hospital staff can direct you to an area where smoking is allowed.

Spiritual Care

The chapel is open to patients and visitors 24 hours a day. The chapel is located on the second floor in the main hospital building (North elevators). Members of all faiths are welcome.

Chaplains are available 24 hours a day. Please ask the waiting area receptionist or nurse caring for your family member to contact one for you.

Visiting Hours & Policies

General visiting hours are from 6 a.m. to 8 p.m. Quiet healing hours are between 8 p.m. and 6 a.m. During this time, visitors must check in with the security/greeter's desk in the Emergency Department. Some medical conditions or scheduled procedures may limit visiting times. Family and friends may call the nursing unit for more information. Children are welcome to visit but must be supervised at all times by an adult. Pets are allowed in certain cases with prior approval.
Amenities

Gift Shop

The gift shop is located on the first floor near the main lobby. Hours of operation:

Monday through Friday, 9 a.m. to 8 p.m.
Saturday and Sunday, 10 a.m. to 6 p.m.

Free delivery is available to patient rooms. We offer the following:

  • Fresh flowers and plush animals
  • Snacks, soda, juice and candy
  • Greeting cards and books
  • Clothing, purses and jewelry
  • Sundry items
  • Kids’ toys, games and balloons
  • Inspirational items and figurines

Library

Community members are welcome to visit our Hurwitz Memorial Library and use our print and online resources as well. Photocopies are 10 cents per page. Books and audiovisuals may be checked out for 2 weeks.

Fax: 414-219-6708
Hours: 8 a.m. to 4:30 p.m., Monday through Friday

Vending Areas

Open 24 hours a day

  • Inside and outside of the cafeteria
  • ER area
  • First floor – main building

Floor Plans/Wayfinding

Coming in for an appointment or a visit? We can help you find your way. 
 

Prepare for Your Surgery

Planning ahead can help reduce your stress. Follow this checklist.

Getting Ready for Your Visit

Tips for a successful visit to the hospital or your doctor.

Your Life Your Health

myAurora makes it easy to manage your care online, anytime.