Visitor Information &Amenities

Visiting Hours

We offer a flexible visitors policy. Patients may determine when friends and family visit.

Parking

You'll find free valet parking at the three main hospital entrances and free covered parking in the attached parking structure.

Cafeteria

The cafeteria is located in the basement of the North Building. Hot and cold entrées, sandwiches, desserts and beverages are available. Microwaves and vending machines are also on site. 

Hours:
6:30 a.m. to 7:30 p.m. and 12:30 a.m. to 3:30 a.m., 7 days a week

General Information

Valuables will be sent home with the family or placed in security. Mail, plants and flowers will be accepted and delivered to the patient. However, patients in the ICU may not receive live plants or flowers. Latex balloons will not be allowed in the hospital, but mylar balloons are acceptable. Food may be brought in within the patient's dietary restrictions. A doctor’s order is required for alcoholic beverages. Visitors are reminded that we are a smoke-free institution. Smoking is allowed outside the building in designated smoking areas only.

Hotels

If space is available, we may be able to offer you and your family in-hospital lodging during your stay with us, including on-site sleeping and shower accommodations. If space isn’t available at the hospital, or if friends and family want to stay nearby, there are a number of local lodging options in the area. These hotels are convenient, affordable, and offer shuttle service right to the hospital. Find a hotel room.

ICU Family Waiting Area

The ICU family waiting area is located on the first floor, Center Building. Rest areas, quiet rooms, telephones and refreshments are available to make your visit more comfortable. Please check in with the receptionist upon your arrival to this area. The surgical waiting area is located on the third floor, Center Building.

Patient Safety

To ensure the safety of our patients and visitors, all entrances except the emergency entrance will be locked between 8 p.m. and 5 a.m. All visitors will be issued a pass when entering between 8 p.m. and 5 a.m. All visitors staying overnight will also be issued a pass.

Patient Status

Keep your family and friends connected with a free, private web page from Caring Bridge. Share updates, support, well-wishes and more. Get started at caringbridge.org.

Pets

Other than guide dogs, visiting pets require a doctor's order. Please contact your caregiver to arrange a time for pet visitation. Pets are limited to dogs and cats that are free of illness.

Spiritual Care

Chaplains provide spiritual and emotional support to patients and family members. They are readily available during the business day and can be contacted 24/7 in event of crisis. The waiting area receptionist or nurse caring for your loved one would be happy to contact one for you.

The Houston Interfaith Prayer Room is open to patients and visitors 24 hours a day. It is located on the first floor of the North Building near the Glass Elevators. Members of all faiths are welcome.

Telephones

Public telephones are conveniently located throughout the hospital near waiting areas, vending rooms, the cafeteria and all main entranceways.
Patient telephones are available in patient rooms. To ensure our patients can rest at night, no incoming calls to patient rooms are received between the hours of 10 p.m. and 7 a.m., but outgoing calls can be made. If you need to inquire about a patient’s status overnight, we encourage you to contact the nursing station directly. 

Cellular phones should be turned off in the hospital.

Visiting Hours & Policies

St. Luke's promotes a flexible visitation policy, recognizing the importance of the family in a patient's recovery. To create an optimal healing environment, patients and family are encouraged to negotiate visitation guidelines in collaboration with caregivers. Visitation must always respect the patients' choices while maintaining confidentiality, privacy and security for others. The patient, not the caregiver, should identify who will visit. These guidelines should include who will visit as well as the appropriate times. A spokesperson should also be identified. The spokesperson is the individual chosen by the patient to communicate his or her condition and wishes to family and friends.

Visiting with Children

Children are permitted to visit. It is the responsibility of the family member to maintain continuous supervision of their children at all times. Children are not permitted to wander unattended or disturb other patients. Any child with a communicable disease or obvious illness will be restricted from patient contact and areas.
Amenities

Gift Shop

The Aurora St. Luke's Gift Shop is located on the first floor of the main building.
Open for your convenience 365 days a year, it offers:

  • Custom gift baskets
  • Beautiful, fresh flower arrangements
  • Balloon bouquets
  • Drinks and snacks
  • Greeting cards and books
  • Clothing, purses and jewelry
  • Personal care items
  • Kids' toys, games and balloons
  • Collectible figurines
Hours:
Monday through Friday, 8 a.m. to 8 p.m.
Saturday and Sunday, 9 a.m. to 8 p.m.
Holidays, 9 a.m. to 8 p.m.

Hospital Stores

Aurora St. Luke's Outpatient Pharmacy: Caring for your health doesn't end when you leave the hospital. You often need specialized equipment and supplies, which can be purchased here.

The following products are available for patients and family members with comfort and care needs:

  • Clinical and medical items
  • Prescriptions
  • Over-the-counter medications
  • Senior living items
  • Rehabilitation products
  • Heart and fitness items
  • Oncology products
  • Books
  • CDs
  • Sleep care and relaxation products
Hours:
Monday through Friday, 6:45 a.m. to 9:45 p.m.
Saturday and Sunday, 8:30 a.m. to 4:30 p.m.

Market Express: The Market Express offers items similar to those found in airport convenience stores. Patients and visitors can purchase sandwiches, salads, beverages, candy, gum and snacks.

Hours:
Monday through Friday, 7 a.m. to 4 p.m.

On-Site Conveniences

  • ATM machines
  • Community lectures and other educational programs
  • Concierge services
  • Escort service to car by security personnel
  • Four patient education TV stations
  • One patient information TV station  
  • Interpretation and translator services
  • Mail and flower delivery
  • TTY accessibility
  • Vince Lombardi Charitable Funds Healing Garden and the Agnes and Morland Hamilton Healing Conservatory

Skylight ACCESS Interactive Patient System

This system includes free cable stations, an on-demand health video library, healing music and guided imagery, and a comedy channel. There is also an optional pay-per-day entertainment package that can be purchased by patients or their families that provides access to movies on-demand, games, internet and email.

Skylight also allows patients to request services directly through their TV, including food service, housekeeping, maintenance and other services.

Floor Plans/Wayfinding

Coming in for an appointment or a visit? We can help you find your way. 

Prepare for Your Surgery

Planning ahead can help reduce your stress. Follow this checklist.

Getting Ready for Your Visit

Tips for a successful visit to the hospital or your doctor.

Your Life Your Health

myAurora makes it easy to manage your care online, anytime.