Visitor Information &Amenities

Important Update

No-visitor policy

To keep our patients and team members safe, no visitors, with few exceptions, will be allowed until further notice. All potential visitors must be screened. Learn more about the no-visitor policy

Parking

You'll find free valet parking at the three main hospital entrances and free covered parking in the attached parking structure.

Cafeteria

The cafeteria is located in the basement of the North Building. Hot and cold entrées, sandwiches, desserts and beverages are available. Microwaves and vending machines are also on site. 

Hours:
6:30 a.m. to 7:30 p.m. and 12:30 a.m. to 3:30 a.m., 7 days a week

General Information

Valuables will be sent home with the family or placed in security. Food may be brought in within the patient's dietary restrictions. A doctor’s order is required for alcoholic beverages. Visitors are reminded that we are a smoke-free institution. Smoking is allowed outside the building in designated smoking areas only.

Hotels

If space is available, we may be able to offer you and your family in-hospital lodging during your stay with us, including on-site sleeping and shower accommodations. If space isn’t available at the hospital, or if friends and family want to stay nearby, there are a number of local lodging options in the area. These hotels are convenient, affordable, and offer shuttle service right to the hospital. Find a hotel room.

ICU Family Waiting Area

The ICU family waiting area is located on the first floor, Center Building. Rest areas, quiet rooms, telephones and refreshments are available to make your visit more comfortable. Please check in with the receptionist upon your arrival to this area. The surgical waiting area is located on the third floor, Center Building.

Patient Safety

To ensure the safety of our patients and visitors, all entrances except the emergency entrance will be locked between 8 p.m. and 5 a.m. All visitors will be issued a pass when entering between 8 p.m. and 5 a.m. All visitors staying overnight will also be issued a pass.

Patient Status

Keep your family and friends connected with a free, private web page from Caring Bridge. Share updates, support, well-wishes and more. Get started at caringbridge.org.

Pets

If you’re staying at an Aurora Medical Center for treatment, your dog can be brought in to visit with the permission of your care provider. Typically, dogs are the only pets allowed to visit, but you may ask your provider about other pets — the decision to allow other visiting pets is made on a case-by-case basis.

Ask your provider for details.

Spiritual Care

Chaplains provide spiritual and emotional support to patients and family members. They are readily available during the business day and can be contacted 24/7 in event of crisis. The waiting area receptionist or nurse caring for your loved one would be happy to contact one for you.

The Houston Interfaith Prayer Room is open to patients and visitors 24 hours a day. It is located on the first floor of the North Building near the Glass Elevators. Members of all faiths are welcome.

Telephones

Public telephones are conveniently located throughout the hospital near waiting areas, vending rooms, the cafeteria and all main entranceways.
Patient telephones are available in patient rooms. To ensure our patients can rest at night, no incoming calls to patient rooms are received between the hours of 10 p.m. and 7 a.m., but outgoing calls can be made. If you need to inquire about a patient’s status overnight, we encourage you to contact the nursing station directly. 

Cellular phones should be turned off in the hospital.

Visiting with Children

Children are permitted to visit. It is the responsibility of the family member to maintain continuous supervision of their children at all times. Children are not permitted to wander unattended or disturb other patients. Any child with a communicable disease or obvious illness will be restricted from patient contact and areas.
Amenities

Gift Shop

Our gift shops are temporarily closed for the safety of our patients and team members. Thank you for understanding.

Hospital Stores

Aurora St. Luke's Outpatient Pharmacy: Caring for your health doesn't end when you leave the hospital. You often need specialized equipment and supplies, which can be purchased here.

The following products are available for patients and family members with comfort and care needs:

  • Clinical and medical items
  • Prescriptions
  • Over-the-counter medications
  • Senior living items
  • Rehabilitation products
  • Heart and fitness items
  • Oncology products
  • Books
  • CDs
  • Sleep care and relaxation products
Hours:
Monday through Friday, 6:45 a.m. to 9:45 p.m.
Saturday and Sunday, 8:30 a.m. to 4:30 p.m.

Market Express: The Market Express offers items similar to those found in airport convenience stores. Patients and visitors can purchase sandwiches, salads, beverages, candy, gum and snacks.

Hours:
Monday through Friday, 7 a.m. to 4 p.m.

On-Site Conveniences

  • ATM machines
  • Community lectures and other educational programs
  • Concierge services
  • Escort service to car by security personnel
  • Four patient education TV stations
  • One patient information TV station  
  • Interpretation and translator services
  • Mail and flower delivery
  • TTY accessibility
  • Vince Lombardi Charitable Funds Healing Garden and the Agnes and Morland Hamilton Healing Conservatory

Skylight ACCESS Interactive Patient System

This system includes free cable stations, an on-demand health video library, healing music and guided imagery, and a comedy channel. There is also an optional pay-per-day entertainment package that can be purchased by patients or their families that provides access to movies on-demand, games, internet and email.

Skylight also allows patients to request services directly through their TV, including food service, housekeeping, maintenance and other services.

Floor Plans/Wayfinding

Coming in for an appointment or a visit? We can help you find your way. 

Prepare for Your Surgery

Planning ahead can help reduce your stress. Follow this checklist.

Getting Ready for Your Visit

Tips for a successful visit to the hospital or your doctor.

Your Life Your Health

Our patient portal makes it easy to manage your care online, anytime.